PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

As a member of PointClickCare’s Legal and Compliance team, you will work on critical initiatives and projects that significantly impact PointClickCare, its customers, and other stakeholders. Reporting to PointClickCare’s Privacy Officer, you will identify, analyze, and distill ever-changing information-privacy requirements applicable to PointClickCare’s various operations throughout the United States and Canada in order to assess, modify, and carry out PointClickCare’s privacy policies, procedures, and training. You will be relied upon to provide accurate, timely, and relevant information to enable informed leadership decisions.

The subject matter of your work will focus primarily on the privacy of protected health information (PHI) that PointClickCare holds as a HIPAA business associate on behalf of HIPAA covered entities (and in accordance with other applicable federal and state patient privacy laws (e.g., 42 CFR Part 2, etc.)). A meaningful portion of your work, however, will also address the patchwork of emerging consumer- and employee-based privacy laws (e.g., CCPA/CPRA, VCDPA, UCPA, CPA, etc.) that affect certain limited aspects of PointClickCare’s business.

In addition to proactive policy work, you will lend your expertise in response to day-to-day privacy compliance matters from inside and outside the company, including questions regarding specific information security events and questions from customers regarding PointClickCare’s data use practices.

In this role, you will collaborate with team members from across multiple departments, including Security and Trust, Data Intelligence, Product Management, Clinical Solutions, Customer Success, and Government Affairs.

Key Responsibilities:

Assist in the development of, and ongoing updates to, PointClickCare’s privacy policies, controls, and training materials
Assist in the unification/consolidation of privacy policies across PointClickCare’s subsidiaries
Identify, communicate, and document privacy risks, privacy policy gaps, and privacy policy exceptions
Stay informed of relevant regulatory and industry changes, trends, and best practices and assess the potential impact of these changes on PointClickCare
Meet regularly with the Product Management and Clinical Solutions teams to ensure “privacy-by-design” consistency in all PointClickCare services
Assist in responding to internal and external privacy impact assessments, privacy questionnaires, and other privacy compliance questions
Assist the Security and Trust team on all privacy-related matters encompassed within security assessments/audits (e.g., for HITRUST CSF, SOC 2 Type II, etc.)
Assist the Security and Trust team in analyzing the privacy implications and reporting obligations associated with information security incidents/events
Work with Cloud Operations and other data storage teams to ensure alignment with privacy policies and data retention policies
Perform privacy risk/impact/compliance assessments of certain sub-business associates and other third-party service providers
Assist with responses to data/records requests
Successfully set priorities, perform tasks in an orderly fashion, and meet deadlines
Prepare agenda for and support legal and regulatory committees
Travel 2-3x per year

Required Skills & Experience:

BA/BS degree
2-4 years of relevant work experience
Extensive knowledge and experience in United States health and general privacy compliance requirements
Demonstrated capacity to understand, compare, analyze, and communicate complex regulatory and business challenges
Experience defining, drafting, and implementing policies and training materials
Experience conducting ongoing privacy compliance and monitoring activities
Demonstrated organization, facilitation, communication, and presentation skills
Strong project management skills, including ability to think end-to-end and manage multiple priorities/projects simultaneously for multiple stakeholders
Excellent interpersonal skills; a team player with ability to collaborate at all levels of the organization
Strong analytical capability and problem-solving skills, with attention to detail
Keen judgement, integrity, and tact
Strong written and verbal communication
Self-starter with the ability to work independently

Preferred Experience:

Privacy-related certifications desired (e.g., CIPP, CIPM, etc.)
Familiarity with Canadian health and general privacy laws (e.g., PIPEDA, PHIPA, etc.)
SaaS business experience
Health information exchange experience

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.