HAL Learning Development Mgr Human Resources

Key Responsibilities

• Oversees onboard learning ensuring all training programs and initiatives are effectively implemented and delivered as per company guidance. Serves as a learning resource and provides learning guidance to all levels of onboard organization. Utilizes L&D expertise and knowledge of adult learning principles to support all who deliver training onboard to develop and enhance their facilitation skills and to ensure their training is effective and meets the learning needs of the audience.
• Implements learning tools and activities that promote Company Culture transformation efforts and initiatives.
• Effectively implements and manages all Learning & Development learning programs and initiatives through planning, onboard communication, facilitation, and ongoing administration. Follows guidance outlined in program documentation to ensure the creation of a consistent learning experience.
• Diligently monitors and ensures compliance with regulatory, corporate, and other training program requirements for all eLearning courses and the Instructor-led sessions supported and delivered by the Human Resources Department. Proctors onboard exams, as directed, ensuring all necessary procedures are followed and confidentiality maintained. Acts as a primary administrator of the onboard Learning Management System, ensuring thorough training record keeping and accurate and prompt reporting.
• Maintains presence and engages in regular communication with onboard leadership and teammates. Develops business acumen and demonstrates understanding of Company strategies and business goals, including thorough knowledge of the organization and departmental operations.
• Works with the onboard Leadership Team to understand business and operational needs and to develop ship-wide and departmental learning strategies. Seeks innovative solutions and pro-actively identifies future learning needs and opportunities. Regularly engages with shoreside L&D to explore fleet-wide implementation opportunities and future learning and development strategies.
• Evaluates learning program effectiveness and promptly voices concerns, addresses issues, and provides feedback and ideas for improvement to assist in enhancing program design.
• Oversees and actively promotes all onboard learning resources. Maintains and manages training equipment, facilities, and materials. Manages scheduling of training facilities and communicates operationally-appropriate training calendar, in coordination with other trainers and operational partners.

• Supports supervisory and leadership development through actively promoting and facilitating the Management Essentials Program, including facilitation of Management Essentials workshops. Collaborates with onboard leadership to develop teammates and leaders and provides support and coaching outside of the classroom to ensure successful learning transfer.
• Provide training, guidance, and support for the onboard Performance Partnership process. Serves as a performance management learning resource to leaders and teammates alike, including the development of SMART objectives.
• Partners with onboard leadership in the development of teammates and provides support on succession planning efforts including internal transfer and cross-training opportunities as identified by Company initiatives and onboard leadership.
• Works with onboard leadership and HR Manager to identify departmental and individual teammate’s performance challenges and areas for improvement. Observe teammates performance and discuss observations and learning opportunities with the HR Manager, Supervisors/Head of Department as appropriate.
• Designs, implements, and evaluates learning support to address identified opportunities and needs through learning solutions aligned with organizational and departmental goals and following established learning guidance and standards. Supports accountability of performance and empowers learners through follow-up and coaching.

• Prepares for effective facilitation of a learning experience through thorough knowledge of the learning materials, practice, and advance preparations. Develops strategies to address the unique needs of the target audience through prior research and data gathering, and by adapting learning activities to best fit the audience and their learning needs.
• Creates a positive and inclusive learning environment. Encourages participation from all learners and acknowledges learners contributions. Encourages feedback, questions, comments, and differing points of view and models conflict resolution techniques as needed.
• Engages learners through facilitation with effective questions, storytelling, and other dynamic techniques. Presents information and concepts demonstrating expertise and understanding. Creates a learner-focused environment when sharing information and makes content relevant to learners through the use of participant’s previous experiences and knowledge.
• Provides participants with feedback and coaching as they practice skills and behaviors and develop learning transfer strategies to take learning beyond the classroom.
• Conducts courses as described in facilitator’s guides and provides constructive feedback to assist in enhancing course design based on expertise developed through delivery.

• Maintains awareness and focus on teammate’s well-being. Guides available Company resources and voices any concerns to the HR Manager and onboard leadership, as appropriate.
• Collaborates with HR Manager and supports Human Resources services onboard, including teammate’s onboarding operations, as directed.
• Participates in and supports teammate engagement programs and welfare activities, as needed.
• Delivers basic and essential Human Resources functions in the absence of an HR Manager, as outlined in relevant operating procedures.
• Effectively engages and performs any other special projects/duties as assigned, including guest-facing activities, as needed.

• Complies with fleet regulations and other applicable internal, external, and governmental regulations at all times.
• Always works in compliance with Maritime Labor Convention (MLC) 2006 guidelines.
• Always works by occupational safe working practices.
• Complies with all Environmental policies and follows HESS-MS regulations and guidance to ensure the creation of a safe and secure working environment.
• HESS regulations and guidance to ensure the creation of a safe and secure working environment.
• Performs General Emergency Organization duties as directed in the Emergency  Response Plan.

• Always demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our Core Values and Culture Essentials behaviors
• Promotes a culture of safety, compliance, transparency, care, and trust through the lens of diversity, equity, and inclusion. Serves as a role model.
• Acts as a Company representative and always portrays a positive image of Holland America Line to all guests and fellow teammates onboard and ashore
• Always maintains professional, effective, and motivated working relationships across all functions. Deals with feedback positively and strives for continuous improvement.
• Promotes a harassment-free environment at all times.
• Maintains the confidentiality of sensitive information at all times.

Physical & Travel Requirements

• Must be 18 years of age or older.
• Must be able to perform normal and assigned emergency duties.
• Must be able to work varied shifts which can average up to 12 hours per day, every day while on board.
• Must be able to climb vertical ladders, and stairways; step over high sills; and manipulate door-closing systems.
• Must be able to work with arms raised; stand and walk for an extended period; and enter confined spaces.
• Must be able to don a lifejacket or immersion suit; crawl; feel for differences in temperatures; handle fire-fighting equipment; and wear breathing apparatus (where required as part of duties)
• Must be able to maintain qualification of the Seafarer Medical Examination and all statute and safety training as required for their function