We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Professional Services Sales Representative (Inside Partner Account Manager), working between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward. 

We’re seeking a motivated sales professional skilled in closing deals with executive-level decision-makers and delivering high-quality services in a fast-paced, competitive environment. As a Professional Services Sales Representative, you’ll collaborate closely with clients, internal teams, and external IT partners to understand client needs, drive satisfaction, and ensure the successful implementation of products and services. This role blends sales, customer service, project management, and technical expertise to elevate the client experience.

In this role, you will:

Build and maintain strong relationships with prospects, clients, and business leaders to meet sales targets.
Use strategic multi-touch processes to identify, convert leads, and manage the full sales cycle.
Forecast sales accurately to support strategic planning and adjust strategies based on industry trends.
Guide clients through onboarding and provide ongoing support, troubleshooting, and best practice guidance.
Coordinate with internal teams to resolve client issues and ensure smooth service delivery.
Collaborate with technology experts to create customized IT solutions, focusing on recurring revenue.
Oversee client projects, managing timelines, progress, and communication between clients and internal teams.
Conduct regular check-ins and business reviews, identifying upselling opportunities to enhance client satisfaction.
Deliver training and hands-on support to maximize product and service value for clients.
Maintain detailed CRM records, generate performance reports, and suggest improvements based on client feedback and industry trends.

Your background:

Bachelor’s degree in Business, IT, or related field (or equivalent experience).
2+ years in a customer-facing role, preferably in technology or professional services, with experience in SaaS, IT services, or similar solutions.
Strong understanding of client needs, technical concepts, and project management best practices.
Fluent in English with excellent communication and interpersonal skills to build client rapport.
Proficient in organizational skills, managing multiple priorities, and using project management and CRM tools (e.g., Jira, Asana, Salesforce).
Solution-oriented with strong problem-solving skills, technical aptitude, and the ability to work both independently and as part of a team.

Additionally, it would be beneficial if you have:

Previous experience in a Professional Services or Client Success role.
Technical certification or knowledge in relevant fields (e.g., ITIL, PMP, AWS, Microsoft certifications).
Familiarity with analytics tools, data visualization, and reporting platforms.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress Software Spain

Professional Services Sales Representative

Progress Software Spain