Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

What we’re looking for:

Inquisitive and detail-orientated individuals with a problem-solving mindset to join our core Operations team in Kuala Lumpur. You will perform a critical role in delivering and supporting first class operational execution and client support through the Proxymity platform and ancillary systems and processes.

You will become a valued key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.

Core Responsibilities:

The core responsibilities for this role include, but are not limited to;

Work closely with the team to ensure the completion of Proxy Voting processes, and control activities, in line with procedures and policies
Oversight of processing checklist completion on a daily basis
Oversight and monitoring of Proxy Voting assigned queries to ensure clearance in accordance with agreed KPIs
Understand and track current and future workloads and prepare appropriate plans to ensure balanced assignment across the team
Adapt and assign resources appropriately to manage daily and forecast workloads
Proactively monitor team capabilities and plan for remediation of identified gaps in knowledge
Execute daily tasks with a client focused approach
Encourage continuous improvement by asking thoughtful questions and suggesting new ideas
Identify opportunities for process, platform and control environment improvements
Liaise across the company to coordinate operational participation and engagement with the change agenda
Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation
Oversee the day-to-day management of team workloads and priorities
Act as point of contact for the team to internal / external partners and stakeholders
Continuously develop team members through structured appraisals, training and ongoing feedback
Maintain clear communication channels in to and out of the team
Provide cover for the Team Manager as necessary
Execute administrative managerial duties on a timely and efficient basis
Ensure that the team are aware of, understand, and operate in a way to achieve, its goals and objectives
Ensure that the goals of the team align with those of the department and the company
Lead the hiring and training of new employees to the team
Produce management information metrics to support performance monitoring
Create a culture of inclusion and belonging, leading by example
Proactively communicate any challenges or concerns that may impact the business, your role, or your well-being in a supportive environment.
Be an ambassador for the team, Operations and Proxymity, always

3 years’+ experience within an operations environment or equivalent experience
Proven experience of effective workflow management across teams
Proven supervisory experience, managing, coaching and developing diverse teams
Understanding of the Securities Services industry and Asset Servicing products or similar
Proven project management skills
Strong attention to detail
Excellent written and verbal communication skills
Proficient in Microsoft suite of applications
Comfortable working independently while able to build positive relationships and work collaboratively with internal and external partners, peers and clients
Ability to adapt and prioritise effectively in a dynamic environment.
Excellent organisation with a flexibility to manage changing priorities and respond to time constraints
Fast learning to understand complex business processes and initiative to build necessary knowledge
Innovative mindset to identify opportunities for process and control improvements
Seeks and acts upon feedback with a focus on personal development