Red Hat
4 days ago
The Red Hat Global GLS Operations team is looking for a Business Analyst to support the North America (Commercial & Public Sector) region. In this role, you will be responsible for managing day-to-day training operational aspects, maintaining relationships with customers, and helping resolve training related matters. Youll communicate with customers and partners to ensure they are served in line with Red Hat’s expectation of customer service. As a Business Analyst youll need to be great at engaging management decision-makers and provide amazing customer satisfaction.
What you will do:
Collaborate with business leaders to understand new information and requirements
Develop and maintain new reporting system capabilities
Manage extraction, data cleansing, analysis, and ongoing validation of large volumes of historical customer data
Develop and maintain metrics to support process tracking and decision making
Identify and track consulting services KPIs
Manage the Learning Portal, a learning management system (LMS) for data entry, including facility information and student details
Manage training admin related queries via phone, chat, and emails
Handle escalations for learners, trainers, and other stakeholders
Manage, maintain, and take initiative for improvement of learning and development related processes, automation systems, and repositories
Schedule and coordinate all classroom training with trainers, schedule location, date and time, materials, and attendance
Manage Training Feedback forms of each training batch and send out reports
Maintain training records, perform analysis, and prepare improvement plans; assess training effectiveness
Monitor the progress of training to ensure that the training objectives are being achieved
Uncover improvement gaps with performance shortfalls.
What you will bring:
Bachelor’s degree, preferably in business administration, economics, engineering, computer science, or statistics with 7+ years of experience
Excellent written and verbal communication skills
Ability to coordinate with trainers, facilities, students, and other internal departments to ensure smooth coordination of training
Experience utilizing business tools such as Excel, Google Sheets, Customer Relationship Management Systems
Solid ability to follow through on tasks and follow ups on time
Ability to plan training schedules with the delivery manager for future classes
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.