Professional Services Technical Lead - CST and EST locations preferred

Are you an expert in tech consulting?

Would you like to join our great team?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About our Team

Works with our clients to provide in depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.

About the Role

The Tech Lead is a hands-on Professional Services leader responsible for ensuring project success by driving execution, managing risk, and fostering collaboration and appropriate delegation across all stakeholders. You will act as the Professional Services lead and operational owner of projects, ensuring the team is fully aligned, risks are proactively reported and mitigated, and clients receive an exceptional experience.

This is a role for someone who is willing to push boundaries, thrives on challenges, and is motivated to grow within the role. We don’t just encourage initiative; we require it. If you see a better way, we expect you to act on it. This role requires someone who can take the initiative and drives new innovative ways of doing business. If you’re ready to own outcomes rather than just tasks, this is your opportunity.

Requirements:

Strong Technical experience in the following:

• Operating System: Linux x86 (Intel/AMD) / Windows
• Container Orchestration:
  • Kubernetes
  • OpenShift
  • Kubernetes deployments using self-hosted Kubernetes, Amazon EKS, Azure Kubernetes Service, or Google Kubernetes Engine
• Helm - Kubernetes Package Manager

• Oracle RDBMS -including AWS RDS for Oracle -.
• Microsoft SQL Server -including Managed SQL Server services on Azure and Google Cloud SQL-.
• Redis -deployed via Amazon ElastiCache, Azure Cache for Redis, or Google Cloud Memorystore-.
• Shared File System Services -Amazon Elastic File System, Azure File Share, Google Cloud Filestore-.

• Kafka
• IBM MQ -both binary distribution and Cloud distribution-.
• Google Cloud Pub/Sub

• Dapr - Distributed Applications Framework
• Authentication & SSO -SAML 2, LDAP, OAuth 2.0-.

Responsibilities:

• Take full ownership of project execution from a Professional Services standpoint, ensuring alignment between clients, delivery teams, and project managers.
• Act as the hands-on leader across engagements, ensuring that scope, planning, priorities, and changes are clearly understood and managed by all involved parties.
• Proactively monitor and align resources to ensure teams are fully prepared to execute project activities efficiently.
• Facilitate seamless collaboration between the client and Project Managers to maintain a strong, jointly owned project plan that reflects evolving needs and priorities.
• Ensure that the client’s expectations, standards, and ways of working are fully understood and integrated into project execution.
• Work closely with other Professional Services Managers and Leaders to make strategic resourcing decisions, ensuring the right expertise is allocated to each project.

• Serve as an escalation point for clients, minimizing risk and handling escalations with professionalism and precision when needed.
• Actively listen to clients, ensuring their feedback translates into actionable improvements in project delivery.
• Partner with the client to anticipate and resolve potential challenges, preventing escalations before they arise.
• Maintain full visibility into all engagements, proactively identifying risks and issues before they impact project success.
• Develop and execute mitigation plans for project risks, working closely with PMs, PS Managers, and leadership.
• Regularly report project risks and issues, ensuring transparency and alignment on solutions.
• Assist Project Managers in meeting PMO standards and ensuring governance is followed throughout the engagement lifecycle.
• Own and drive solution design, ensuring adherence to both technical and business objectives.
• Provide hands-on mentorship to delivery consultants, guiding them on best practices and optimal execution strategies.
• Lead efforts to train Professional Services teams and relevant third parties on the product and related technologies (Cloud).
• Develop and deliver high-impact training programs to ensure a consistent level of technical excellence across teams.
• Drive lessons-learned initiatives to refine and improve delivery methodologies continuously.
• Lead the development of standardized execution frameworks to optimize efficiency and service quality.
• Work closely with PS Managers and other Leaders to ensure effective and balanced capacity planning and resource utilization.
• Leverage and enhance tracking artifacts to monitor delivery execution, resource allocation, and risk management efforts.

Women in Tech:

LexisNexis Risk is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Application deadline is 02/27/2025.

Position is eligible for base salary plus annual bonus.

The salary range provided in this posting is the base salary range for New York and New Jersey: $113,100 – 150,700 USD

The salary range provided in this posting is the base salary range for Illinois: $107,900 - $143,900 USD

The salary range provided in this posting is the base salary range for Maryland: $107,900 - $143,900 USD

The salary range provided in this posting is the base salary range for Washington DC: $118,200 -157,500 USD 

Culture and Benefits:

Learn more about the LexisNexis Risk team and how we work here.

The salary range provided in this posting is the base salary range for Illinois.$107,900.00 - $179,900.00

RELX offers several health, protection, retirement, financial and wellbeing coverage options, as well as time away from work, so that you can choose benefits that fit your life—wherever you are. For most coverage, including health and protection benefits, you’ll need to enroll within 31 days of your hire or rehire date, and then again during Benefits Annual Enrollment each year (typically held in the fall). You can change your coverage during the year only if you have a qualifying life event, such as getting married or having a child. More details are available online or by calling the RELX Benefits Center. Both you and RELX share in the cost of your coverage, including for your spouse/partner and eligible children. You contribute to the cost of your benefits coverage through per pay period contributions. These contributions are based on your base salary plus target incentive or commission (if applicable), where you live and who you choose to cover. RELX provides a subsidy that can be applied to any medical and dental coverage that you purchase through the Aon Active Health Exchange™. People who are eligible for the benefits include: Full- and part-time employees working at least 20 hours or more per week; your spouse or partner; and children up to age 26 for medical and 19 (or 23 if a full-time student) for dental and vision. Other eligibility requirements may apply for certain benefits.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.