At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. Were on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

As a Senior Customer Success Engineer, you will be a trusted technical advisor and subject matter expert ensuring organizations maximize the value of their ReversingLabs investments. Specializing in malware analysis, threat intelligence, or related domains, you will help organizations operationalize our solutions, optimize workflows, and drive measurable security outcomes. This role requires a strategic thinker who can navigate advanced technical challenges, align solutions with customer security strategies, and drive product adoption through solution designs, optimizations, and technical workshops. Working closely with internal stakeholders, you will support long-term adoption, retention, identify organic growth opportunities, and help to shape future product innovations. If you have deep technical expertise, a passion for cybersecurity, and a proven ability to support large-scale environments, we invite you to join our team.

What You Will Do

Serve as a technical advisor, specializing in malware analysis, threat intelligence, threat hunting, security operations, or related domains.
Operationalize ReversingLabs technology by optimizing workflows and driving measurable security outcomes. This may involve occasional customer travel (up to 25%, often fully remote).
Address advanced security challenges by offering tailored solutions and optimizations to meet unique customer needs.
Align solutions with customer security strategies, ensuring long-term adoption and success while identifying organic growth opportunities.
Lead technical workshops, deep-dive sessions, and hands-on training to help customers fully leverage product capabilities.
Partner with Customer Success Managers, Solution Architects, and Account Executives to support retention strategies and uncover growth opportunities.
Collaborate with Product Management and Engineering teams to ensure customer feedback informs product enhancements and innovation.
Other duties as assigned

What We Are Looking For

6+ years of extensive experience and deep expertise in customer-facing roles focused on malware analysis, threat intelligence, security operations centers, and related domains, with proficiency in dissecting malicious code, gathering actionable intelligence, and orchestrating security operations to proactively defend against cyber threats

A strong understanding of modern malware analysis practices (e.g., static and dynamic analysis), tools (e.g., Antivirus, VirusTotal, IDA Pro, Ghidra, etc.), and technologies (e.g., sandbox environments, virtual machines) with navigating complex threat hunting architectures (e.g., SIEM / SOAR systems, EDR solutions, threat intelligence platforms, etc.) and operational challenges in security operations centers (e.g., incident response, threat detection, and mitigation)

Excellent communication and stakeholder management skills, translating complex technical concepts for technical and non-technical audiences
Ability to work cross-functionally with CS, sales, product, and engineering teams
Passion for cybersecurity, continuous learning, and creating high-impact solutions
Bachelors Degree or equivalent experience