At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

We are seeking a highly-motivated Senior Customer Success Manager to join our team. We are looking for a driven individual who embodies our core values:

Act with purpose
Impact together
Lead with resilience
Boldly raises the bar
Passion in all we do.

At ReversingLabs, the customer success management team assists in leading our customers to value realization, by tying their business needs to key solutions and services, enabling them to protect their business, and implicitly trust in ReversingLabs as their partner in threat intelligence and software supply chain security. As a principal customer success manager, you will be responsible for building and maintaining strong relationships with our valued customers, understanding their needs and goals, and proactively providing solutions that align with their business goals and outcomes.

What You Will Do

Operate as the primary point of contact for a portfolio of customers, focused on building and cultivating relationships with multiple personas, including key Executive stakeholders.
Work closely with clients to better understand their security needs, and maintain up-to-date success plans that lead your customers to value realization.
Act as a liaison between clients and internal stakeholders, and collaborate with internal cross-functional teams to deliver on customer expectations.
Partner and collaborate with the sales team on risk mitigation, account strategy, including opportunities for upsells.
Ability to forecast risk, and how it impacts renewals and upsells on a recurring basis.
Identify opportunities for growth and expansion within the portfolio, and effectively communicate with your account team.
Drive customer engagement, proactively addressing your customers’ top pain points with recommended products and services.
Develop and execute against shared customer success plans, and ensure outcomes are met.
Provide guidance and best practices that help your customers maximize value from ReversingLabs products and services.
Coordinate and conduct executive business reviews that showcase ROI and outcomes met.
Maintaining up-to-date knowledge of industry trends and best practices.
Other duties as assigned

What We Are Looking For

A minimum of 5 years of experience in customer success management.
Cybersecurity experience is a must, specifically within software supply chain security, application security, or related domains (SAST / DAST / SCA / ASPM platforms).
A minimum 2 years experience working with Engineering teams and SOC Analysts
Strong understanding of cybersecurity concepts, trends, and solutions.
Proven track record of building and maintaining relationships with key decision makers.
Proven ability to manage multiple accounts, and projects simultaneously while maintaining sharp attention to detail.
Ability to work independently and in a team-oriented, collaborative environment.
Excellent communication, negotiation, and presentation skills.
Familiarity with CRM software, and other account management software.
Strong analytical and problem-solving abilities.
Willingness to travel to customer locations.