Manager, Professional Services Business Operations United States

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

As a member of the professional services team at Rocket (Customer Solutions Engineering), the Manager, Professional Services Business Operations is responsible for the day-to-day management of the financial transactions for the professional services business, the data held in the Professional Services Automation (PSA) application, and the surrounding business workflows affecting Rocket systems. The Manager, Professional Services Business Operations reports to the Director, Business Operations and manages a team of Operations Analysts. In addition to managing a team, they perform operational duties at a Principal competence level, most often in a leadership role toward the development of the team’s capabilities.

The ideal person for this role has a knack for noticing things that don’t look right in a system, and they stay a little bothered until they dig in and solve the mystery. They’re comfortable with numbers and rules, they pick up concepts quickly and are good at keeping details straight. They find it really satisfying to design elegant, repeatable processes to meet messy operational requirements, they habitually write things down, and they’re good at teaching others. They might have a favorite Excel formula. They lead by example, refusing to accept a less than exceptional ‘as-is’ state and influencing others toward continual, meaningful improvement

Functional Duties and Responsibilities

• Ensures engagements are set up correctly in the PSA by their team to facilitate time entry, project accounting, invoicing and other operational goals
• Responsible for the capture, reporting and control of accurate billing and revenue transactions for professional services projects; manages ‘month end’ processes and performs oversight and reconciliation of the transactional data to ensure accuracy
• Develops a deep understanding of Rocket CSE’s operational policies and rules related to professional services billing, revenue recognition, commercial terms and related areas; answers questions related to these topics from other functions in CSE and makes recommendations when new situations arise
• Creates efficient processes to accommodate new business requirements while minimizing additional workload
• Ensures operational processes are documented and followed by the CSE Operations team
• Acts as a CSE Operations liaison with Finance, Accounting, Sales Operations and other CSE functions to contribute to cross-functional efforts

Team Management

• Manages a team of CSE Operations Analysts; performs standard managerial administrative tasks in line with Rocket policies
• Ensures their team is meeting constituent needs and CSE operational tasks are completed correctly, on a timely basis
• Mentors and develops team members, providing feedback, seeking understanding of employee satisfaction and concerns, and taking appropriate follow up actions

Required Skills and Qualifications

• 5+ years experience in related positions
• 2+ years experience in a role with responsibility for billing and revenue recognition for Professional Services, Consulting or similar
• Demonstrated leadership skills across multi-disciplined teams
• Excellent time management and organizational skills, exceptional attention to detail
• Experience with reporting tools and database concepts, at a business super user level
• Excellent interpersonal, relationship management, and written and verbal communication skills
• Committed to Rocket core values of empathy, humanity, trust and love

Preferred Qualifications

• Experience with Salesforce, Kantata SX/Kimble or Oracle ERP
• Experience with scaling Operational functions; including originating and documenting processes
• Experience implementing processes that support and maintain data integrity; understanding of the connection between processes and data

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The base salary range for this role is $95,172.00 - $118,965.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents

• Life and disability coverage

• Fidelity 401(k) and Roth Retirement Savings with matching contributions

• Monthly student debt benefit program

• Tuition Reimbursement and Certificate Reimbursement Program opportunities

• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!