Technical Operations Associate

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokts AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

At Rokt, we practice transparency in career paths and compensation.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Technical Operations Associate

Compensation: $88,000 - $110,000 salary, employee equity plan grant & world class benefits.

Rokt’s Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network. We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth.

Depending on the level of experience, this person can act as an owner or deputy owner across one of many specialist program areas, while also contributing to the core work output of the team. This core work involves building and maintaining integrations, campaigns, enforcing campaign policies, defining and improving internal policies and procedures, developing a more scalable campaign QA within the organization and network. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

About the Role:

• Build and maintain the processes, systems and tools used to enforce network quality assurance to ensure the highest quality and performance for our proprietary platform
• Work closely with sales and account management teams to ensure client implementations are built for success
• Designing workflows and process improvements to drive efficiencies
• Document QA guidelines, and providing training for our QA & operations teams
• Campaign and front end technical set up, review, troubleshooting, and optimization
• Campaign approvals to maintain compliance in the marketplace
• Creation of demo sites showcasing the Rokt technology on partner pages
• Setting up API and FTP data delivery tasks, along with other customer implementation configurations
• Setup and manage experiments to determine the optimal client setup
• First line of product support for both internal and external users

About you:

• 1-3+  years of professional experience in Operations, BA/BS degree
• French, German and Japanese speakers are a plus, but not required
• Experience with Jira, digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
• Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations
• Effective communicator - able to simplify and effectively explain complex solutions
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Project management - highly organized and able to prioritize tasks effectively
• Reacts well when placed under stressful conditions or pressure
• Positive attitude and able to enjoy the work they do