Senior Manager, Global Employee Communications TORONTO, Ontario, Canada

What is the opportunity?  

Are you a strategic communicator with a passion for digital communications and a desire to share your expertise with others? Join the RBC Corporate Communications team and help us to deliver our exciting channel vision. You’ll directly manage two internal communicators, our enterprise intranet and content strategy, working closely with communicators, technology partners and others to support our channel vision and RBC’s strategic priorities. This is a fast-paced, high-profile and rewarding role with the opportunity to work in partnership with colleagues across RBC on exciting projects in support of building the bank of the future.

What will you do?

• Manage the content strategy, editorial calendar and end-to-end lifecycle of content posted to RBCnet – RBC’s enterprise intranet for more than 100,000 employees.
• Manage two direct reports and supervise their work on the design, layout and production of online and email communications.
• Act as editor-in-chief, working closely with Corporate Communications and business partners to write, edit and update accurate, authoritative and engaging content for RBCnet and other digital channels.
• Co-lead the development of online communications, working closely with technology partners, communicators and employee forums to deliver the team’s vision for intranet and other platforms.
• Work with colleagues and business partners to identify storytelling opportunities directly related to RBC’s strategic priorities.
• Manage high-profile internal events that bring together communications talent; to share best practices, inform and align on global campaigns and build communicators’ skills through training and knowledge sessions.

What do you need to succeed?

Must-have:

• Undergraduate degree/post-graduate certificate or equivalent in marketing, communications, public relations, journalism, or a related field.
• 7+ years of extensive experience providing strategic marketing and communications advice, content development and project management.
• People management experience with a proven track record in leading or mentoring a team and fostering a positive workplace culture.
• Proven track record in channel management and content generation for high-profile digital platforms.
• Successful track record planning and executing projects with multiple stakeholders and time / budget requirements.
• Public speaking, managing and hosting internal or public events with large audiences.
• Experience navigating relationships with internal partners; strong networking and influencing skills to manage competing priority requests.
• Exceptional attention to detail and understanding of current accessibility guidelines: this role is responsible for producing and managing high-profile content to a very high degree of accuracy.
• Ability to work under pressure and to tight deadlines.

Nice-to-have:  

• Demonstrable understanding of technology topics and trends, specifically data, digital and AI.
• Understanding of HTML, CSS, CMS, UI/UX, email platforms and design applications such as Adobe Creative Cloud beneficial.
• Experience and/or familiarity with financial services.
• Demonstrable interest in communications such as membership of, or active participation in, professional bodies.

What’s in it for you?  

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
• Working with one of the largest and best workplaces in Canada, with a highly inclusive and supportive culture.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work, to influence the direction of online communications and become an important part of a broad employee communication community.

Job Skills

Business Communications, Communication, Content Creation, Decision Making, Digital Communications, Employee Communications, Formal Communications, Industry Knowledge, Internal Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Multi-Level Communication, Oral Communications, Oral Presentation, Organizational Communications, Organizing Events, People Management, Time Management, Web-Based Communications

Additional Job Details

BAY WELLINGTON TOWER, 181 BAY ST:TORONTOTORONTOCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2025-03-122025-03-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above