The Affiliate Customer Supply Lead’s primary role is to ensure Mars Petcare products are forecasted, ordered and shipped to Mars Affiliate across the World.  This product will reach the retailer’s shelf when and where our pet parents need them by understanding and driving Service as measured by Service Level Agreement requirements.  This role plays a vital internal role supporting Affiliate GSV growth and driving operational efficiencies.  This role is the primary operational liaison between the Mars Affiliate and the Mars Petcare internal supply function and is expected to develop collaborative supply solutions through a strong understanding of freight forwarding, supply planning, inventory, transportation, ocean and air freight, commercial regulations, warehouse management, and continuous improvement practices. Effective influencing of the Affiliate partners, Quality Teams and our internal Supply teams is critical to the effectiveness of this role.

What are we looking for?

Minimum

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business Management and/or related field
• 7-10 years’ experience in Supply Chain or Operations Management
• Managerial presence, interpersonal and leadership skills
• Ability to travel (20%) as required
• Must be able to work flexible hours
• Proficient with Microsoft Office
• Understanding / Experience on Exporting Business
• Understanding / Experience working with Freight Forwarding business
• HIgh decision quality in fast-paced environment
• Ability

​Preferred

• Intermediate level MS Excel and Power BI experience​
• Ability to analyze and evaluate business activities
• Process and project mangement skills

What will be your key responsibilities?

• Leads Affiliate collaboration process with a focus on quality, service metric improvements, product allocations, inventory analysis, and mutually beneficial, efficient supply chain solutions
• Partner with the Customer Supply Operations Manager to support development of strategic end to end supply chain solutions for the Affiliate.  Support implementation where applicable.
• Develops analysis and scorecards for communication to the Affiliate and key cross-functional/global teams to improve overall supply chain compliance and effectiveness
• Drive cost savings initiatives (Payload, Bob-Tail Costs) to reduce cost to serve and deliver LCC savings commitments for their Affiliates in charge.
• Develop & nurture business practices & processes with external stakeholders for sustainable business results, credibility, and integrity for future opportunities.
• Owns and manages Service Level Agreements, as well as Affiliate Metrics and provides proactive communication and robust action plans to mitigate service risks.
• Seek Quality, Supply & Demand Planning, Physical Distribution, CSR team and customer finance contacts for ordering & cash analysis to provide operational recommendations that are mutually beneficial for Mars and the Affiliate.
• Must effectively influence team members to gain support for replenishment and inventory management policies that maximize product availability at store level while minimizing inventory in the supply chain
• Leads supply chain joint business planning practices with Affiliate by managing weekly/monthly Operational and S&OP Business reviews.
• Manage the supply chain interdependencies between Affiliate, Demand Planning, Supply Planning, Regulatory and Quality.
• Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives

Every associate at Mars has responsibility for the achievement of quality and food safety.

As a privately-held, family-owned company, Mars Petcare US offers benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, a retirement plan, a very competitive vacation plan and unrivalled career advancement opportunities, to name just a few of our unique and generous benefits.
 
If youre looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called associates and treated as such, then we want to hear from you.
 
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. Mars Petcare US is an Affirmative Action and Equal Opportunity Employer

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.