The Order Management Specialist is directly responsible for the successful generation, fulfillment, and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Order

Management Specialist is a main point of contact for all items related to Order Management, or Mars Affiliate, and key Mars’ functions to ensure timely delivery of customer orders

What are we looking for?

Minimum

• Bachelors degree
• 3-5 years experience in a customer facing role
• Proficient with Microsoft Office, including Excel skills

Preferred

• Bachelors degree in Business
• Experience with Power BI
• Experience utilizing Salesforce

What will be your key responsibilities?

• Management of all customer orders, domestic or Mars Affiliate, from receipt through the delivery to

  customer warehouse and distribution centers, ensuring high level of customer service

• Process owner with Order Management Manager to ensure customer orders are processed and

  scheduled to meet allocation requirements.

• Ownership of load tracking and issue resolution from origin shipping location to customer destination.

• Resolution of OS&D claims from customer

• Support Invoice collection to help ensure timely issue resolution and keeping aged invoices below 30

  days.

• Ensure on-time delivery of all non-replenishment orders (i.e., displays, etc.) against critical customer

  timelines.

• Responsible for order entry accuracy, including ensure the right products are ordered, the correct

  method and location of shipment are applied to the order, and adequate lead time is given to ensure

  on-time delivery to the customer.

• Monitor and report baseline KPIs through weekly/monthly account meetings and recaps

• Proactively inform customers and sales teams on product shortages and recovery dates on a weekly

  basis

• Active participation and leadership in CMOS meetings.

• Special projects or problem-solving initiatives as assigned

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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