Staff Technical Program Manager Remote (Mexico)

At SailPoint, we do things differently. We understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems, and they enjoy coming to work each day, they accomplish great things together.  With that philosophy, we’ve assembled the best identity team in the world that is passionate about the power of identity.  

As the fastest-growing, independent identity and access management (IAM) provider, SailPoint helps hundreds of global organizations securely and effectively deliver and manage user access from any device to data and applications residing in the data center, on mobile devices, and in the cloud.  The company’s innovative product portfolio offers customers an integrated set of core services including identity governance, provisioning, and access management delivered on-premises or from the cloud (IAM-as-a-service).  

SailPoint is seeking a Technical Program Manager to join our Engineering Operations team who is passionate about delivering high business value and is experienced in all facets of Business Operations (Project Management, Business Process Engineering, Metrics/Reporting, Root Cause Analysis, etc.). The ideal candidate is goal and detail oriented with a strong technical background. The ideal candidate also possesses exceptional communication, problem solving and collaborative skills.  This is a “people interactive” role, where the ideal candidate will be expected to interface with multiple cross-functional teams to drive discovery, assessment, planning and successful delivery of program objectives.  

Responsibilities:  

• Demonstrate In-depth understanding of engineering principles and concepts, as well as knowledge of various tools and software used in engineering operations.  

• Drive effective programs and processes by forming relationships and strong partnership with cross-functional teams to ensure all aspects of the programs are supported and delivered to the highest standards.  

• Manage project/program plans, risks/issues, dependencies, and schedule commitments to ensure alignment with the overall business strategy and the most efficient execution.  

• Build and maintain program/project documentation and dashboards that communicate a comprehensive status to teams and key stakeholders.  

• Work closely with Engineering, Product, and Customer facing leaders/teams to facilitate continuous delivery of complex requirements as executable work items and smooth production launch.  

• Facilitate program/project communication including kick-off and launch events, milestone reviews and status updates as needed.  

• Facilitate risk/issue management and dependencies across the program deliverables and communicate their status to global teams.   

• Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.  

• Engage with other teams in the company, representing the engineering group / program, forming relationships, helping find opportunities for collaboration and resolving blockers.  

• Demonstrate the ability to develop and maintain incident response plans, including communication plans, escalation procedures, and crisis management protocols.  

• Knowledge and experience in managing customer support processes, including incident management, problem management, change management, and service-level management.  

Requirements:  

• Bachelor’s Degree in MIS, Computer Science or related field, or equivalent industry work experience. 

• In-depth understanding of engineering principles and concepts, as well as knowledge of various tools and software used in engineering operations, to include a thorough understanding of SDLC from conception to production delivery.  

• 2-5 years of Program Management experience in a high-tech organization successfully delivering large, distributed enterprise Agile projects, including dependency mapping, project delivery sequencing, ability to understand both high level and low-level project delivery details. Experience delivering enterprise level customer programs/projects is a plus.  

• Exceptional track record of setting and achieving detailed program/project goals.  

• Strong analytical, problem-solving skills, and makes data-driven decisions.  

• High initiative and passion for helping teams continuously improve program/project delivery.  

• Development experience in Java based web applications and micro services is preferred.  

• Track record of managing executive level escalations and collaborating across the org to perform RCAs.