Job Title: Associate IT Operations Specialist

Location: Guadalajara, MX

THE OPPORTUNITY:

At Salesloft, our will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing IT team and will serve on the front lines ensuring our employees have the technology they need to be successful.

On a day-to-day basis, you will be responsible for proactively and reactively serving employees through technology. Specifically, you will:

Respond to IT tickets to troubleshoot technical issues, install software, or issue additional equipment, both on-site in Guadalajara and remotely
Setup new employee MacBooks, monitors, and any other necessary equipment
Assist with technology requirements in our Guadalajara office
Provide on-site technical support during in-office events
Assist with building out conference rooms and office space: mount audio visual equipment and cable management, etc.
Accountable for managing receipt, documentation, and storage of IT equipment

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to solve critical issues to enable Lofters to serve our customers. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a proactive, results-oriented, and motivated helpdesk specialist who is laser-focused on solving technology problems.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming an Associate IT Operations Specialist is the career path for you!

THE TEAM:

Our Salesloft’s IT team is comprised of seasoned and up-and-coming IT professionals who are all aligned on one vision and mission:

Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
Mission: Bring science to the art of sales

The IT team consists of results-oriented IT professionals who live to serve and enable others while also creating efficiencies and eliminating ambiguity within the company’s IT strategy. They are also the epitome of our core values - Lead with Humility and Respect, Earn Customer Trust, Put Team Over Self, Redefine What’s Possible, and Deliver Big Results

THE SKILL SET:

Technical Aptitude & Learning Agility: Eagerness to learn and adapt to new technologies (Jamf, Google Workspace, Zoom, Slack, macOS).
End-User Support: Strong customer service skills and ability to troubleshoot technical issues.
Problem-Solving: Logical approach to identifying, diagnosing, and resolving technical problems.
Office Operations: Willingness to handle office infrastructure tasks (conference spaces, network equipment, etc).
Documentation: Ability to create and maintain clear documentation.
Communication & Collaboration: Excellent written and verbal communication skills; team player.
Organization & Time Management: Strong organizational skills and ability to prioritize.
Proactive & Adaptable: Takes initiative, adapts to changing priorities, and manages multiple tasks.
Basic IT Knowledge: Foundational understanding of IT concepts (networking, hardware, software).
macOS Familiarity: Experience with macOS is a plus.

WITHIN ONE MONTH, YOU’LL:

Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
Attend training with current members of the team and get to know important, relevant personnel throughout the business
Begin 1:1’s with your manager, understand your 30-60-90 plan, and shadow current members of the SalesLoft team
Set your MOaT (Metrics, Obstacles, and Tactics) with your manager and develop an action plan to achieve them

WITHIN THREE MONTHS, YOU’LL:

Approach every IT ticket with a customer service viewpoint within appropriate SLAs
Become familiar with Salesloft’s various tech stacks and IT procedures
Become familiar with on-site services, technologies, and responsibilities
Consistently achieve your volume and SLA goals

WITHIN SIX MONTHS, YOU’LL:

Serve as tier one Helpdesk support for formal requests
Manage receipt, documentation, and storage of IT equipment
Continue to focus on your OKR

WITHIN TWELVE MONTHS, YOU’LL:

Begin writing content for the Salesloft IT Knowledge Base to help Lofters resolve issues on their own
Make a notable contribution to the effectiveness and SLA commitment of the operations team

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, were not just a company, were a community built on shared values.

Lead With Humility and Respect
Earn Customer Trust
Put Team Over Self
Redefine What’s Possible
Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health:

2024 Best Places to Work Certified for a fourth consecutive year
Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
G2 Enterprise Sales Engagement Leader 15 consecutive quarters
Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

WHY SHOULD YOU WORK AT SALESLOFT:

You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

You will work with an amazing team you can learn from and teach
You will experience joining a high-growth/high-trajectory organization
You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
We have a vibrant, open office that utilizes modern technology
We firmly believe you will have the opportunity to grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

Keep an eye on our Careers Page for other positions!

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