About Us

Scribe is where exceptional people come to do the best work of their careers. More than 90% of the Fortune 500 use Scribe to automatically create step-by-step guides and streamline knowledge sharing. We’re growing fast — since our founding in 2019, we’ve grown to over 3 million users across 450,000 businesses. Based in San Francisco, we’ve raised $55M in funding from top-tier investors and are honored to have been named LinkedIn’s Top Startup and Fortune’s Next Billion Dollar Startup. Join us in our mission to unleash and uplevel the world’s know-how!

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

Accelerate impact
Raise the bar
Make our users heroes
Clear is kind
Rapid learning machine
One team one dream

About This Role

Are you ready to drive impactful change at the heart of our sales and customer success operations? In this role, you’ll lead strategic initiatives that enhance productivity, provide key insights to accelerate revenue growth, and maintain a sharp focus on sales metrics and forecasting. You’ll be at the helm of pipeline management and serve as the central force connecting sales, finance, and marketing, all while guiding our high-touch customer journey. If you thrive on turning data into action, driving strategic projects, and collaborating with senior leadership, this is the opportunity to make a lasting impact!

Responsibilities

Lead Sales and CSM Team Heartbeat

Manage daily metrics, weekly forecasts, and monthly business reviews.
Oversee pipeline management and partner closely with sales and customer success leadership to monitor leading indicators of our high-touch customer journey.
Identify trends, opportunities, and potential risks proactively.
Serve as the central point of contact for sales operational policies, collaborating closely with finance, marketing, and support teams.

Drive Strategic Sales Projects & Business Insights

Define and lead strategic sales and customer success initiatives to increase sales productivity.
Provide teams with performance insights and recommendations to drive revenue growth.
Oversee the reporting, tracking, and analysis of funnel metrics to maintain clear visibility of GTM activities and their effectiveness.

Planning & Forecasting

Collaborate with finance, sales, and marketing teams to establish a structured lead qualification framework, leveraging firmographic and product data (e.g., defining “Product Qualified Accounts / PQAs”).
Work with leadership to set OKRs, funnel metrics, and revenue targets.

Basic Qualifications

7+ years of experience in sales operations, management consulting, investment banking, or strategy.
Proven ability to conduct sophisticated and creative analyses of complex data, translating results into actionable deliverables, messages, and presentations.
Experience in defining, refining, and implementing sales processes, procedures, and policies.
Demonstrated experience presenting and partnering closely with senior leadership.
Skilled in writing business strategy and health of the business documents.
Advanced proficiency in Excel and experience with data processing or visualization tools (e.g., SQL, Sigma) for developing key metrics and presenting data to partners and leadership.
Deep background in sales and business operations with fluency in best-in-class SaaS sales operational metrics and methodologies.
Extensive experience in self-serve PLG (Product-Led Growth) and velocity sales motions.

Full-Time US Employee Benefits Include

Some of the nicest and smartest teammates you’ll ever work with
Competitive salaries
Comprehensive healthcare benefits
Exciting and motivating equity
Flexible PTO
401k
Parental Leave
Commuter Benefits (SF office employees)
WFH Stipend

Compensation

$175K - $200k + equity + benefits. We consider several factors when determining compensation, including location, experience, and other job-related factors.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.