About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. Were looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

Who Are We?

The Strategic & Customer Marketing team is a rapidly growing, collaborative, and fast-paced group of people who excite, educate, and energize customers. Stakeholders trust us to develop and execute strategies that deliver engaged customers and drive long-term growth.

What Are We Looking For?

SentinelOne is looking for a Head of Customer Advocacy to build a strategic program that captures customer advocacy for SentinelOne across references and advisory boards. The ideal candidate will be a self-starter who thinks and plans strategically, loves collaborating with other departments to create a steady stream of referenceable customers, and oversee a wide range of customer advocacy and engagement initiatives. Working closely across all functions to support corporate and field initiatives, the role reports directly to the AVP, Strategic & Customer Marketing.

What will you do?

Define and lead a strategic program for the capture, collation, and communication of customer references.
Define and lead a strategic customer advisory board program across the SentinelOne portfolio.
Partner with customer success, sales, marketing, and product teams to deliver a holistic view of key SentinelOne customers, including overall health score, advocacy milestones, and readiness to engage.
Act as a liaison between internal teams to effectively communicate and ensure understanding of customer voice and use cases highlighted during advocacy activities
Lead a team would are accountable to:

project manage customer reference platforms and processes associated with securing customer reviews & references through third-party sources (e.g., S1 Customer Community, Totango, Gartner Peer Insights)
Complete customer profiles and ensure customer advocacy data is current and accurate within reporting tools and systems
Review, manage and fulfill reference requests from sales
Nurture relationships with customer advocates through communication and engagement in advocacy activities
Create and maintain advocacy program materials, including presentations, training documentation and program communications
Create and contribute to materials and output related customer events, customer case studies, speaking opportunities, video projects, etc.

Responsible for customer surveying such as NPS, CES, and CSAT, and providing actionable data around survey results
Provide cross functional support of customer advocacy and success focused initiatives
Assist with gathering data and key metrics, as well as reporting related to customer advocacy to be presented to key stakeholders (e.g., executive leadership, analysts, partners, investors)

Who are we looking for?

7+ of work experience at an enterprise software company

2+ years of customer advocacy or customer marketing experience (general sales, marketing, or customer success experience also a bonus)

Demonstrated people management and team leadership skills and experience
Demonstrated ability to build long lasting relationships with internal teams and external customers
Proven ability to build case studies, videos, etc.
Strong skills with complex project management
Ability to meet tight deadlines while being extremely organized and detail-oriented
Strategic and creative thinker with well-developed problem-solving and analytical skills

What will separate you from other candidates?

Experience in the Cybersecurity industry
Passionate about customers
Experience building a customer advocacy strategy and framework
Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some

locations, a different pay range may apply. If so, this range will be provided to you during the recruiting

process. You can also reach out to the recruiter with any questions.

Base Salary Range

$144,000—$198,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.