At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is seeking an IT Generalist to keep our day-to-day operations running smoothly. You’ll set up and maintain hardware, software, and networks for our growing team, and ensure availability, security, scalability, and reliability across our infrastructure. This includes on/off-boarding of employees, resolving technical issues, and coordinating with vendors to continuously improve our systems. This role will support both corp IT, as well as the expansion efforts of the Operations team. This role reports to the IT Manager.

Responsibilities

Install, configure, and troubleshoot employee hardware (laptops, desktops, peripherals).
Support IT break/fix and technical support requests as part of the IT Service Desk, including desktop/laptop configuration and repair.
Support implementation of IT Service desk automation to increase efficiency and improve IT response/resolution time.
Manage user accounts, access levels, and technical onboarding/offboarding.
- Optimize the onboarding/offboarding process through automation.
Maintain office networks and internet connections, ensuring high availability.
Collaborate with security teams to patch endpoints and enforce cybersecurity best practices.
Automate tasks and refine processes using scripting or DevOps practices.
Work with vendors to manage IT contracts, hardware repairs, and software updates.
Document IT standards and provide day-to-day support for technical issues.
Support both internal corp IT, as well as production operation needs to enable robot deliveries.

Basic Qualifications

4+ years in IT support or administration.
Familiarity with Windows, macOS, and Linux environments.
Experience configuring networks and troubleshooting performance issues.
Hands-on experience with managing, configuring, and maintaining an enterprise Google Workspace environment.
Experience managing domain settings, including DNS configurations and email routing.
Experience with Google Cloud Platform (GCP) and GitHub administration.
Functional knowledge of identity management systems (e.g., SSO, LDAP, SCIM)

Preferred Qualifications

Hands on with Microsoft Azure.
Experience in DevOps.
Apple ACMT certification, or equivalent hardware repair experience.
Experience in a hyper growth IT environment.