Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Oversee the design, architecture, and deployment of Configure, Price, Quote (CPQ) systems with focus on performance tuning and Rules engine optimization
Architect, Design and implement end-to-end Lead to Cash processes, ensuring seamless integration between CRM systems, CPQ tools, and other business systems (e.g., ERP, billing).
Provide technical guidance to CRM/CPQ engineering teams and provide thought leadership in architectural decisions.
Work closely with product owners, business analysts, and technical teams to understand requirements, define solutions, and ensure alignment with business objectives.
Ensure that all systems are built to scale, handle high volumes, and provide a seamless user experience.
Keep up to date with the latest advances in AI technology and explore ways to leverage them in developing automated and highly-efficient Lead to Cash business processes.
Produce high quality design and code on aggressive deadlines of shared UI components
Provide guidelines and mentoring application teams on how to implement and design UI components
Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements
Collaborate with design and platform teams to deliver engaging and consistent user interfaces
Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
Communicate technical decisions (architecture and design) to business and engineering

Qualifications

To be successful in this role you have:

Passion for software development, problem solving, coaching and mentoring other software engineers
High energy and an aptitude for learning new technologies
15+ years of experience in designing & implementing user experience and server-side application frameworks
Exceptional Java and JavaScript skills
Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
Knowledge of web user interface unit testing, profiling, and code tuning
Exceptional problem- solving skills
Self-starter with a quick learning curve
Strong written and verbal communication

JV21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.