Ready to be a Titan?

We are seeking a Principal Salesforce Architect to lead the architecture, solution design and governance of our enterprise Salesforce ecosystem. This role is critical in ensuring scalability, security, and cross-functional integration across Salesforce modules, supporting core business processes across Sales, CPQ, Service, Billing, and Finance.

The ideal candidate is a strategic thinker and hands-on technical expert with deep Salesforce platform expertise across Sales Cloud, Service Cloud and Revenue Cloud (CPQ & Billing). You will work closely with business and technology leaders to define the Salesforce roadmap and drive innovation across a multi-cloud, integrated environment.

What Youll Do:

Salesforce Architecture & Strategy

Define and drive the enterprise Salesforce architecture strategy, ensuring alignment with business objectives and scalability for future growth.
Lead the design and implementation of cross-cloud Salesforce solutions (Sales Cloud, Service Cloud, Revenue Cloud (CPQ, Billing)).
Define platform governance, including data security, performance optimization, API integrations, and compliance (GDPR, SOX, etc.).
Establish and enforce Salesforce best practices, coding standards, and architectural guidelines.

Solution Architecture & Cross-Module Expertise

Architect end-to-end Salesforce solutions that integrate seamlessly across CRM, CPQ, Billing, ERP (Workday), and external applications.
Design scalable data models, automation frameworks, and workflows that support business growth and agility.
Evaluate and optimize complex Salesforce implementations, ensuring system performance and efficient data processing.
Drive Salesforce AI, automation, and low-code development initiatives to enhance productivity and innovation.

Platform Operations & Performance Optimization

Ensure high availability, security, and performance of the Salesforce platform.
Define and manage Salesforce DevOps processes, including CI/CD, sandbox management, and version control (Git, Copado, Gearset, etc.).
Collaborate with IT and security teams to enforce platform governance, access controls, and compliance policies.
Drive release management and deployment best practices to minimize risk and downtime.

Integration & Data Strategy

Design and implement robust integration architecture between Salesforce and external systems (ERP, Data Warehouse, Customer Success, Marketing Automation, etc.).
Define and maintain Salesforce data governance and master data management (MDM) strategies to ensure accuracy and consistency.
Implement real-time and batch integrations using APIs, middleware (MuleSoft, Boomi), and event-driven architectures (Kafka, Pub/Sub).

Stakeholder Collaboration & Leadership

Partner with business leaders, product managers, and technology teams to understand business challenges and translate them into scalable Salesforce solutions.
Lead technical discussions and present architectural recommendations to executives and business stakeholders.
Provide technical leadership and mentorship to Salesforce admins, developers, and junior architects.
Work closely with the Salesforce platform team to define and drive platform strategy.

What Youll Bring:

Experience

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
10+ years of experience in Salesforce architecture, design, and implementation across multiple clouds.
Strong experience designing and implementing complex enterprise Salesforce solutions in global organizations.
Experience in a high-growth, fast pace SaaS environment is preferred

Technical Skills

Proven expertise in Salesforce multi-cloud environments (Sales, Service, CPQ, Billing, Experience Cloud).
Deep expertise in Salesforce architecture – data modeling, automation, sharing/security model, API development.
Hands-on experience with Salesforce CPQ & Billing, Subscription Management, and Revenue Recognition.
Strong Apex, Lightning Web Components (LWC), and Flow automation expertise.
Proficiency in Salesforce integrations, including REST/SOAP APIs, Middleware (MuleSoft, Boomi), and Event-driven frameworks (Kafka, Pub/Sub).
Experience with Salesforce DevOps tools (Copado, Gearset, Git, Jenkins, etc.).
Knowledge of AI and automation technologies in Salesforce (Einstein AI, Generative AI, RPA, etc.).

Certifications (Preferred)

Salesforce Certified Technical Architect (CTA) (Highly Preferred).
Salesforce Certified Application Architect / System Architect.
Salesforce Certified Integration Architecture Designer.

Leadership & Soft Skills

Strong problem-solving and strategic thinking skills.
Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into business-friendly language.
Experience in leading cross-functional teams and mentoring Salesforce professionals.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.