Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

Reporting to the Director of Recovery Operations, the Bankruptcy Specialist is responsible for all products through the current bankruptcy processes. The Bankruptcy Specialist will work directly with our bankruptcy vendors to ensure processes are working as designed. The Bankruptcy Specialist will perform many functions including, but not limited to, remittance validation, accounts payable approvals, regular performance management conversations, and preparing internal communications on performance and compliance. The Bankruptcy Specialist will have a high level of interaction with internal and external parties. This role requires a broad knowledge of bankruptcy laws and recovery, third party oversight, and regulatory requirements. The position will require a quick learner who is willing to get in and understand specific processes in order to best support our Third Party resources and our own business needs.

What you’ll do:

Establish and maintain relationships with third-party vendors providing collections recovery services.
Ensure that SoFi and our bankruptcy vendor operate in compliance with applicable laws, regulations, and industry standards. Stay updated on legal and regulatory changes affecting bankruptcy collections and recovery and ensure vendors are aligned with requirements.
Identify opportunities to improve current processes and workflows in collaboration with our third-party vendor. Implement changes to enhance efficiency, reduce costs, and increase recovery rates.
Prepare regular reports and analytics on bankruptcy performance, vendor performance, and key metrics. Present findings to senior management, highlighting areas of improvement and proposing actionable recommendations.
Interact with vendors in the identification, tracking, and resolution of issues and concerns
Reconcile vendor invoicing and submit for timely payment
Identify, escalate issues, and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies, to their direct manager to contribute to operational success
Serve as a second tier for escalated issues and questions
Perform all other duties as assigned by management

What you’ll need:

5+ years of experience in related field
Excellent communication skills with the ability to leverage data to tell the story of your vendors performance
Able to analyze data and find insights that are used to innovate strategies
Experience translating collections/recovery operational data into actionable strategy, and communicating this using programs like MS Excel, Word and PowerPoint.
Excellent organizational and time management skills
Intellectually curious, asking intelligent questions and consistently probing for answers

Nice to have:

Experience working with 3rd party vendors and managing a collections and/or recovery operations team
Knowledge of recovery, collections, bankruptcy and probate receivables management
Financial services-specific customer service experience preferred
Excel proficiency, SQL & Python experience

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.