Process Improvement Manager (CMMI & ISO)

Federal Requirements:  

• Ability to obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years.  

Required Qualifications:

• The candidate should have 10 years of overall IT experience with emphasis on technology projects and quality management. 
• Five (5) years of experience leading quality programs at the corporate level, inclusive of process management, quality, audit, and compliance  
• Strong background in technology project management or experience in software development, ML development, or IT development 
• Deep knowledge and hands-on experience with various quality, process improvement, and management frameworks including ISO, CMMI, PMBOK, Agile, Six Sigma, and Project Management 
• Statistical analysis background and experience 
• Strong understanding of CMMI standards and practices 
• Experience in planning and conducting audits and assessments 
• Proficiency in using process management and documentation tools, including Confluence, Jira, Microsoft Office PowerPoint, Word, Excel, and Project 
• PMP Certification through PMI   
• Agile SAFe Certification 
• Excellent verbal communication and writing skills.  
• Effective problem solving and identifying and negotiating process improvements.  
• Bachelor’s degree in quality assurance, process improvement, engineering, or a related field 
• Certification in CMMI or related process improvement methodologies is highly desirable 
• Excellent analytical and problem-solving skills 
• Strong communication and interpersonal skills 
• Ability to work independently and as part of a team 

Responsibilities:

• Manage, update, and audit the corporate Quality Management System (QMS) that incorporates CMMI DEV/SVC plus ISO and AS9100 principles as required.  
• Responsible for all ISO and CMMI documentation implementation, revision, and incorporation into the Softrams QMS. 
• Identify areas for process improvement, develop improvement plans, and once approved, implement the plans. 
• Using analytical and statistical techniques, monitor and measure the effectiveness of the work performance through data analysis, process improvement, and change requests. 


• Manage audits:  
• Develop an internal audit schedule; plan and conduct scheduled and ad hoc internal audits and assessments. 
• Prepare and conduct internal audits against customer and project performance requirements. 
• Report and present evaluation and audit findings to project management and team members verbally and through the preparation of written reports. 
• Objectively evaluate, through audits and reviews, processes, deliverables, and services against the applicable process descriptions, standards, and tools. 
• Identify and document noncompliance issues. Ensure that noncompliance issues are addressed in a timely manner. 
• Track and escalate unresolved non-compliance issues and corrective and preventative action plans to closure. 


• Develops or revises standard operational and working practices as related to quality. 
• Manage the Corrective and Preventive Action Request process. 
• Support the Management Review process with Quality related issues and inputs and participate in weekly/monthly meetings to discuss project metrics. 
• Provide staff training on quality related policies, procedures, tools and techniques for improving processes and practices. 
• Execute the day-to-day quality related activities (i.e. log improvement recommendations, change requests, process updates, process related inquiries). 
• Perform work product quality reviews for grammar, spelling, punctuation, and regulatory compliance and work with authors to resolve defects. 
• Experience working in a high-level collaborative environment and promoting a teamwork mentality. 
• Understanding of the Project Management Institute (PMI) framework. 
• Knowledge of various project management methodologies (e.g., agile/scrum). 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental andvision insurance. 100% employer sponsored STD, LTD andlife insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation andsick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP