About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Managed Services Security Playbook Engineer will be responsible for converting automation opportunities and requirements into functional automated security playbooks and scripts. Working closely with internal stakeholders, this role implements, tests, and maintains new security automation solutions, ensuring they are robust, secure, and delivers measurable efficiency improvements. Leveraging proprietary and open-source tools and technologies, the Managed Services Security Playbook Engineer will deliver against unique and broad challenges facing the efficiency and effectiveness of the Sophos Managed Services Team.

What You Will Do

Implement automation workflows and playbooks based on the requirements and use cases provided by internal managed services teams.
Use scripting languages (e.g., Python, JavaScript, Bash) to develop secure, scalable solutions.
Integrate newly developed automated workflows with existing security tools (SIEM, AV, endpoint detection, etc.).
Conduct testing, validation, and troubleshooting to ensure reliable, stable deployment in production environments.
Continuously monitor and maintain implemented automation solutions, ensuring performance, reliability, and security.
Identify opportunities to optimize or refactor code for better efficiency, stability, or cost-effectiveness.
Document technical specifications, deployment procedures, and operational guidelines for each automated workflow.
Collaborate with the internal managed services teams to refine technical requirements and ensure solutions are in line with overall security objectives.
Provide support to operations teams, addressing any defects or issues in deployed workflows.
Work with cross-functional teams (Security Operations, DevOps, IT) to ensure smooth coordination, prompt development, and stable release cycles.

What You Will Bring

Proficiency in one or more scripting languages (Python, JavaScript, Bash) and familiarity with relevant SOAR platforms.
Hands-on experience integrating security solutions with SIEM/endpoint detection platforms.
Strong troubleshooting, debugging, and analytical skills, with proven ability to think outside the box.
Ability to convert documented requirements into actionable coding tasks in both independent and collaborative environments.
Solid understanding of cybersecurity operations principles and best practices.
Customer service-oriented with strong written and verbal communication skills
Must thrive within a team environment as well as on an individual basis
Natural curiosity and ability to learn new skills quickly
Innovative mindset and driven to contribute to a team providing a best-in-class cybersecurity service
1+ years of experience working in a SOC environment or computer security team in an IT environment
A Plus if You Have
Experience with SQL query construction
Experience with OSQuery
Experience administering and supporting Windows OS (both workstations and server) and one of the following: Apple or Linux-based operating systems (e.g. XP, Windows 7, 2003, 2008, OS X)
Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc.
Knowledge of Mitre ATT&CK framework
Knowledge of incident response procedures
Basic understanding of network traffic analysis including TCP/IP, routing, switching, protocols, etc.
Basic understanding of Windows event log analysis

This team operates on Eastern Time Zone hours, from 9 AM to 5 PM ET.

In Canada, the base salary for this role ranges from $56,000 to $93,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they dont check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Dont let a checklist hold you back – we encourage you to apply.

Whats Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos