As Team Lead for AI Voice, you will have the opportunity to drive innovation in conversational AI technology that transforms customer interactions in transit. Youll be leading the development of our cutting-edge AI platform that replaces traditional IVR systems with intuitive, human-like interactions, enabling seamless trip booking, reservation management, and real-time information access. In this role, youll split your time between hands-on technical contribution and people leadership, working in an autonomous environment where youll solve interesting technical challenges while growing and mentoring a high-performing team.

Successful candidates will be located in Vancouver, BC. The AI Voice team is a hybrid team, meaning that you will be expected to work in the office 3 days a week (MWF) at our HQ located in Downtown Vancouver near the Waterfront Station.

About this role✨

In this role, you will...

Set and execute technical direction for several key components of our platform.
Lead quarterly planning and OKR definition while managing sprint cycles to deliver high-impact features and improvements
Contribute as a senior-level individual contributor, writing high-quality code while balancing technical leadership responsibilities
Build and manage an effective development team, focusing on mentorship, growth, and maintaining a high bar for technical excellence
Collaborate closely with Product Managers and other Team Leads to define and execute on product strategy
Participate in customer hackathons and help foster our developer ecosystem through strategic technical partnerships

About AI Voice ✨

The AI Voice Team at Spare is transforming customer interactions through cutting-edge conversational AI technology. Our flagship product, AI Voice, replaces traditional IVR systems with intuitive, human-like interactions, allowing riders to seamlessly book trips, cancel reservations, and access real-time information without long wait times.

Designed to tackle challenges such as 24/7 service availability, high call volumes, and staffing shortages, AI Voice empowers transit agencies to improve operational efficiency while enhancing rider satisfaction. By prioritizing accessibility and creating equitable experiences for riders who prefer phone-based support, our team is committed to delivering scalable, human-centric AI solutions that make transit more inclusive, reliable, and efficient.