ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community, and engagement tools. And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast.

We’re friendly, folksy, and have Slack channels for both ## kids-and-pets and ## food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.

ABOUT THE ROLE:

The Director of Fraud Operations leads the Fraud functions for loan originations and Servicing. Responsible for the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses, maximize revenue, and support business growth. The Director is responsible to build and develop a multifaceted team of fraud analysts that provide both real-time and trending insight into fraud vulnerabilities and countermeasure opportunities. The Director guides the development and optimization of fraud mitigation controls within our framework of tools to ensure the business meets or exceeds Fraud Loss goals while supporting business growth targets. The Director must measure and monitor fraud performance for the purpose of statistically quantifying risk and opportunity. The Director also seeks and designs creative solutions to fraud risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data.

WHAT YOULL DO AT SPLASH:

Develop and communicate vision for the team, define success and how it will be measured
Utilize critical thinking skills to help analyze business issues, collaborates with stakeholders to resolve problems, is strategic, and gains consensus on the best solution
Hire, develop, supervise, and retain key talent as you build out the fraud department
Ensure individuals have the skills and tools needed to support the development and execution of fraud mitigation efforts
Research and understand industry best practices for fraud mitigation strategies, techniques and risk
Build key relationships by establishing trust, confidence and credibility with senior leaders and executives
Partner with key areas of the business (e.g., Operations, Credit Management, Product, Compliance, Lending Partnerships) to ensure strategies are comprehensive, fit for purpose and executed as designed
Research and understand relevant regulations and work with Compliance and Operations partners to ensure strategies are in compliance
Ensure controls are in place to mitigate any potential risk of fraud

WHAT YOULL BRING TO SPLASH:

Bachelor’s Degree or equivalent education in Business Management, Statistics, Mathematics
7+ years work experience directly related to Fraud Risk and/or Credit Risk
7+ years or more experience demonstrating understanding of risk management disciplines, varying analytic practices and fraud risk concepts
Demonstrated ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail
Proven success in analyzing large amounts of data which foster actionable business decisions
Experience managing data or fraud analysts with a proven capacity to lend guidance, insight and comprehension of in-depth, detailed analysis they produce
Solid understanding of operational execution necessary to contextualize and support recommended strategic deployments

SPLASHERS ENJOY:

Fully remote work freedom
Competitive salary packages
Flexible PTO + 9 company holidays
Equity: Share in our start-up success
Comprehensive and affordable insurance benefits
Paid parental leave for both caregivers
Essential equipment to get the job done
401(k) for your future savings
Quarterly meet-ups: In person & virtual fun
Awesome Splash swag to flaunt your team spirit

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.