Senior Manager, LOA Program

We are looking for an experienced, highly effective Senior Manager to lead the creation, transformation, and growth of our Leave of Absence Product. Reporting to the VP of Care Operations, this role will act as the key leader for cross-functional program management responsible for both the operation and sales growth of the product line. The Senior Manager will be responsible for leading the scoping, build, launch and delivery of a new Leave of Absence product. The ideal candidate has a proven track record of leading initiatives - from inception to scale - in a cross-functional, high-growth, fast-paced work environment. 

What youll be doing:

• Program Management:
• Drive programmatic success that maximizes program revenue while streamlining operations and improving quality
• Drive and own ongoing program management, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that build a best-in-class product
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Performance Monitoring and Reporting
• Drive the tracking and reporting of KPIs to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Cross-Functional Collaboration:
• Build strong relationships across other departments, including Clinical Sales; Product and Engineering; Provider Operations; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes 
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
• Comfortable presenting to and developing a plan in partnership with Spring Senior Leadership
• This role reports to the VP of Care Operations 
• Limited travel as needed (10%)

What success looks like in this role:

• Delivery of new services that drive differentiation and revenue growth for the business
• Delivery of cost savings through the execution of cross-functional efficiency programs
• On time, on budget delivery of program initiatives
• Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you:

• Bachelor’s degree or equivalent experience required 
• 5+ years of experience working in operations and/or program management
• Significant experience of working cross-functionally in a matrix environment, with specific experience of collaborating with Sales, Product, Engineering and Operations teams to drive forward the build and delivery of new service areas
• Proven track record in translating business needs into scalable and impactful programs and solutions 
• Strategic thinker with ability to plan and execute with attention to detail ; proven track record of leading initiatives - from inception to scale -
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story 
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment 
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless  in pursuing them
• Experience in healthcare and leave of absence programs is a plus

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.