Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Location: Remote United States - EST or CST

About the Role: Join Sprinklrs diverse security team, spread across geographical regions, as we tackle interesting security challenges. Our team thrives to optimize and streamline security practices across the entire Sprinklr suite of products and infrastructure within a dynamic cultural environment.

Reporting to the VP of Product Security, you will play a crucial role in shaping Sprinklr’s security architecture and strategy. Your responsibilities will include assessing security risks, leading architectural changes, and influencing the company-wide product security program and roadmap.

Key Responsibilities:

Proactively assess security risks through product deep dives, threat modeling, and design reviews.

Lead initiatives to mitigate significant platform security issues with wide-reaching impact.

Define baseline security standards for applications and public clouds.

Collaborate with engineering teams on post-incident activities and roadmap creation.

Identify and promote common security design patterns.

Drive Sprinklr’s Secure Software Development Lifecycle and onboard product teams.

Identify opportunities for security tooling and automation.

Work independently with developers, cloud engineers, product owners, and other colleagues to understand product architecture and provide security requirements.

Effectively drive projects to closure, even when working with development teams that may have competing priorities.

Collaborate closely with Security, Legal, Privacy, and R&D/Engineering teams on security fixes and enhancements.

Handle urgent or reactive security situations.

Stay informed on external vulnerabilities and security trends.

Skills & Qualifications:

7 - 10 years in product or application security.

Expertise in large-scale, distributed SaaS applications.

Proficiency in threat modeling, secure design reviews, and project management.

Deep understanding of security controls for modern architectures, including API security, containerization and at least one CSPs (AWS, Azure, or GCP), with optional expertise in Kubernetes.

Knowledge of IAM concepts, Single Sign-On (OAUTH, SAML), secrets management, and microservices architecture.

Experience in network segmentation, VPNs, source code review.

Ability to rationalize security risk and articulate business risk to stakeholders.

Influencing engineering leadership to adopt secure-by-design principles.

Writing business impact reports and advising on security design controls by providing security requirements.

Strong analytical and problem-solving skills, with the ability to communicate complex security concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

Experience with PSIRT teams on security incidents.

Knowledge of AI security, thick client applications, and Communication Platform as a Service (CPaaS).

Understanding and addressing customer requirements/concerns to provide security specifications for product teams.

Public speaking experience at meetups or conferences.

Join us and be a part of an exciting journey to enhance and secure Sprinklr’s technological landscape.

Why Youll Love Sprinklr:

Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$146,000 - $195,000 - $244,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.