Symetra has an exciting opportunity to join our team as a Customer Relationship Manager!

About the role

As a Customer Relationship Manager, you’ll be leading the Individual Life and Retirement Division complaint team; partnering with Service and Operational Leaders to resolve complaints in a timely manner.

What you will do

Direct, supervise, and develop Complaint Analysts to build a high achieving and empowered team.
Lead all aspects of the training and development of your team, and challenge & inspire individuals to achieve positive business results through your effective leadership.
Ensure complaints are handled timely and accurately, and issues are escalated as appropriate
Partner with Compliance, Legal, Sales, and other business leaders as required on complaint resolution.
Conduct formal presentations to Senior Leadership on a regular basis, providing complaint trends and analysis.

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you dont want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. AVP Internal Sales, Training and Development

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. Actuary III

At Symetra, we prioritize learning and provide various resources like the Student of the Business courses, sponsorship for professional certifications, and helpful colleagues who are always ready to teach and answer questions.” Financial Reporting Lead Senior Analyst

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching

Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $82,900 – $138,100 annually plus eligibility for the company annual bonus program.

Who You Are:

High school diploma required. Bachelor’s degree or equivalent experience required.
7+ years of related experience and/or training; or equivalent combination of experience and education.
5+ years of management experience, with a focus on regulatory and compliance fields. Operational experience is desired.
Insurance industry experience, required.
Strong skills in leadership, motivation, process improvement, the ability to lead change, and excellent written and verbal communication.
Proven track record of establishing and maintaining positive relationships with external and internal partners and customers.
Advanced Presentation skills, as well as Power Point, Excel, and Microsoft SharePoint.
Some minimal annual travel required (for people manager roles only)

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company that helps people achieve their financial goals and have confidence in the future. We value transparency and sustainability, providing competitive products and clear communication. Our commitment to DEI means we support our communities and prioritize financial freedom for all.

For more information about our careers visit https://symetra.eightfold.ai/careers.

Work Authorization

This role does not offer employer work visa sponsorship or support. Applicants need to be authorized to work in the United States at hire and throughout their employment.

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