AVP, PayPal/Venmo Technology Lead

Job Description:

Role Summary/Purpose: 

The PayPal & Venmo Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge. We are looking for a naturally curious and an independent thinker who enjoys sharing ideas and solving problems.  Someone who can see big picture but knows the details matter. 

You will be joining a PayPal & Venmo Technology team that works side by side with PayPal, the parent, as well as Venmo and the extended SYF client and technology teams. 

The AVP, PayPal/Venmo Technology Lead will function in a hands-on role to deliver technology solutions primarily focused on services and processes that enable our digital integration providing consumer credit to PayPal/Venmo across several credit products. The incumbent will drive the transformation of the card servicing experience for PayPal/ Venmo via the use of Synchrony APIs and will support the journey to operational accountability of the services and processes that power the availability, efficiency, and performance of Synchrony’s PayPal/Venmo technology ecosystem. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:   

Program Execution 

• Use working knowledge of Scaled Agile, APIs and an appreciation for Customer Experience to deliver projects that are integrated seamlessly in the PayPal/Venmo experience 

• Collaborate with client and SYF client-facing teams to drive deliverables. 

• Manage and escalate risks and issues. 

• Plan and communicate project status, milestones, and critical issues with key stakeholders (cross-functional teams, client, technology). 

• Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight. 

• Ensure seamless transition from build to a stable run environment with the client team. 

• Oversee PP/Venmo Kanban board ensuring oversight for production issues and operational stability 

• Participate in Functional and User Acceptance Testing.  Coordinate testing of stakeholders and cross-functional impacting teams  

• Participate with production validation and support as required   

Drive Operational Excellence and Continuous Improvement   

• This role will be hands-on in that transformation with the client – from concept to delivery to driving ongoing value and resiliency. 

• Support resolution for recent releases and provide production support. 

• Manage relationships directly with client and client team to understand issues and drive resolution across our technology and product teams 

• Collaborate with stakeholders, other product owners and process leaders globally (i.e.  Operations, Engineering, Cloud, Security, Enterprise Operations, etc.) to increase the availability client-facing services 

• Provide client facing support and triage during operational issues  

• Technology experience: Splunk, New Relic, SQL, Excel/VBA macros, Postman, confluence FISERV, JIRA, ServiceNow 

• Act as key member of the overall Service Management & Delivery program team 

• Automate workflows and proactive self-healing to eliminate unnecessary manual processes, multiple handoffs and increase productivity 

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements: 

• Bachelors degree with a minimum 4 years of experience in Information Technology OR In lieu of degree, a High School Diploma/GED and minimum of 5 years of experience in Information Technology. 

• Experience in project management and/or as scrum master with strong understanding of Agile.  

Desired Characteristics: 

• You are naturally curious and an independent thinker who enjoys sharing ideas and solving problems. 

• Have tech chops: You need to be ready to get into the weeds on complex technology solutions. 

• You are able to see big picture, but know the devil is in the details. The AVP, PayPal/Venmo Technology Lead craves getting into the weeds on hard problems and figuring out how to make things work. 

• Be passionate about finding solutions in high speed environment . 

• Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first? 

• Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, continuous improvement…all the good stuff? 

• Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn, and propose new solutions to improve the tech that powers our C/X? 

• Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer? 

Grade/Level: 11

                                                                                      

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

                                 

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology