AVP, Process Assessment Governance Support 13 Locations

Job Description:

Role Summary/Purpose: 

The AVP, Process Assessment Governance Support is responsible for supporting the CD & Sales Enterprise Governance organization through the development and execution of Quality Assurance Assessments and supporting the VP, Regulatory and Control Function Leader.  This role spans all Commercial Platforms and assists in managing client compliance with Synchrony and regulatory requirements, maintaining accurate data within eGRC and documenting various processes within Enterprise Governance. In this role, the selected candidate will be responsible for the delivery of system and process updates related to the RCSA program and will closely partner with our Process Owners and Control leaders sharing thematic and specific findings to enhance and improve our process universe.

 Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner across our CD & Sales Governance organization to execute Quality Assurance (QA) routines for CD & Sales governance activities.

• Propose and deliver expanded QA routines based on the growth of our governance pillars as well as prior outcome findings.

• Provide insights and reporting regarding findings from the QA process across the CD & Sales governance organization for appropriate actions.

• Collaborate with Insights and Implementation governance team to identify, collect and manage the sample data/coding processes and requirements in support of the quality assurance process.

• Manage identified defects identified via the QA process through a closed loop process for findings that require action.

• Own the creation, maintenance, and wing to wing management for job aids owned by the CD & Sales Enterprise Governance team. This includes the identification, review and renewal process, retention site and tracking of any exceptions.

• Engage with control owners for the identification, review and enhancement of existing control documentation.

• Maintain eGRC updates for the CD & Sales Process Universe as it relates to Risk and Control Owners.

• Participate in Risk Testing engagements and Internal Audits as needed.

• Maintain the Testing/Audit repository of all artifacts and documentation.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements: 

• Bachelors Degree or in lieu of degree, a High School Diploma / GED and 5+ years of Financial Services experience.

• Minimum 2+ years of relevant experience in Client eco-systems functions such as Commercial, Marketing, Credit, or Technology.

• 2+ years of demonstrated support or ownership of Quality Assurance practices and processes.

• 1+ years’ demonstrated knowledge of CD & Sales objectives and processes.

• Working understanding of SYF Process Universe and CTCs/CTQs.  

• Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize work assignments.

Desired Characteristics:

• Strong ability to multi-task maintaining keen attention to detail.  

• Exceptional organizational and time management skills.  

• Well-developed analytical and problem-solving skills. 

• Possess strong communication skills across various levels within the organization. 

• Ability to execute and deliver results.

Grade/Level: 10

                                                                                  

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

                    

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales