VP, Technology Portfolio Leader - B2C

Job Description:

Role Summary/Purpose:

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

Synchrony’s Product organization works to launch and distribute new and competitive products & capabilities. As the Technology Portfolio Leader for B2C Products, you’ll oversee the technology powering consumer facing financial products including Pay Later, Secured Installments, Select Pay, Complementary Products, and Product Continuum.

This leader will manage a team of talented Technology Product Owners leading financial product technology programs and be the face of technology for the B2C portfolio of products. The role will require strong relationship building and will be responsible for facilitating strategic and tactical conversations among a wide range of business and technical stakeholders. The leader will share in accountability for the success of the B2C portfolio of products, including the wing-to-wing program delivery.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead and develop a team of talented technology product owners and provide vision, leadership, and strategy to drive technology programs in the B2C portfolio
• Partner with key stakeholders (including Product Management, Architecture & Engineering, client functional leaders, and other stakeholders) to implement credit products and features and provide ongoing communication through project execution
• Identify new opportunities to drive growth and partners with cross-functional partners to garner support and drive delivery
• Influence technology strategy to balance delivery goals, enterprise scalability, and factor competitive intelligence for financial products, integration, and distribution capabilities and process
• Accountable for wing-to-wing delivery of portfolio initiatives, including budgets, requirements, multi-system development, testing, deployment, and production validation
• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives, and clients)
• Engage with clients and partners to commercialize/distribute products at scale
• Leverage Scaled Agile ceremonies to facilitate organization and collaboration across teams/trains in the portfolio
• Keep Agile Delivery Teams/Trains focused on concrete priorities while keeping outside influences from disrupting and actively identify and remove waste and distractions
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelors Degree and 10+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 12+ years of IT experience, experience in developing and implementing information systems and project management experience
• Minimum 5 years of leadership experience driving a rigorous program across large financial services or technology businesses
• Minimum 3 years of people leadership experience

Desired Characteristics:

• Strong operational, get-it-done attitude with a high level of initiative
• Results driven, strategic, conceptual, and innovative thinker
• Highly analytical, vision, and strong problem solving with a commonsense approach to resolving problems
• Excellent negotiation skills and ability to execute at a high level with a sense of urgency
• Expertise to clearly define complex issues despite incomplete or ambiguous information
• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups
• Prior experience in software engineering and/or systems architecture design
• Passion for Agile and experience helping teams become more Agile; experience working in SAFe / scaled Agile a plus
• Previous experience with both front-end and back-end applications; experience with Fiserv/First Data Credit Issuing Systems a plus
• Experience with JIRA, Confluence and other Atlassian products

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology