VP, Treasury - Payment Systems Product Manager

Job Description:

Role Summary/Purpose:

As a Payment Systems Product Manager, you will play a pivotal role in shaping and implementing the roadmap for Synchrony’s Payment Hub.  The Payment Hub is a single, self-clearing, bank processing and servicing gateway for Synchrony’s inbound and outbound funds movement transactions.  This role requires a strategic leader and hands-on executor who can effectively translate business needs into back-end payment solutions while navigating a highly matrixed corporate environment.

 

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Roadmap & Strategy:

• Support development of the roadmap for the Payment Hub’s products and services.
• Define and implement Objectives & Key Results - OKRs to measure success and ROI.
• Champion and remain apprised of industry insights, best practices and market analysis.  Research, analyze and develop the business case for new products or components.
• Partner with stakeholders as needed to identify new growth opportunities.
• Identify and champion initiatives to leverage existing capabilities to reduce operational costs while enhancing customer satisfaction.

• Product Development & Execution:

• Lead Agile product development, from strategy and planning to execution, ensuring payment solutions enhance customer experience, deliver scalable solutions and drive business impact.
• Oversee the implementation of new technology solutions, including third-party integrations, new partnerships, and internal innovations.
• Collaborate with process owners to document current and future state wing-to-wing payment processes and identify functional requirements, facilitating process mapping sessions as needed.

• Stakeholder Management & Leadership:

• Collaborate and influence key internal and external stakeholders, including senior executives and cross-functional teams, to drive alignment and execution and ensure all releases incorporate necessary controls, requirements and risk mitigation strategies.
• Lead and mentor product owners and scrum masters, fostering a culture of collaboration, innovation, execution excellence, and customer-centricity.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelors degree OR in lieu of degree; high school diploma/GED and 10+ years of experience in product management within financial services, fintech, or commercial banking.
• 5+ years of experience in product management within financial services, fintech, or commercial banking.
• 3+ years leading strategy & execution for the backend development of payment products and services
• Strong executive presence with exceptional communication, negotiation, and stakeholder management skills.

Desired Characteristics:

• Proven success in leading, initiating and/or establishing payment hub initiatives within complex organizations.
• Experience with back-end operations and functional requirements for multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.)
• Experience implementing payment products and services with third parties, including implementations with direct connections to the Federal Reserve and/or The Clearinghouse.
• Strong knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).
• Background in customer experience strategy, research, and competitive benchmarking.
• Proactive, self-starter with a high degree of self-initiation
• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
• Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment.

Grade/Level: 12

                                                            

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Finance