About Teleskope

Teleskope is building the future of data protection. Despite enormous growth in awareness and investment in data security, most companies still don’t know where they are storing sensitive information and how to secure it. At Teleskope, we’re building a modern and developer-friendly data security platform to automate data security, privacy and governance at scale, from detection to remediation.

About the role

We are seeking an experienced Customer Engineer to join our team. In this role, you will be the face of Teleskope to our customers. Straddling pre- and post-sales, you will sit between our growth team and our engineering team, supporting deployments, leading customer proof-of-concepts and owning customer success while serving as the front line technical support for our customers.

What you’ll do

Support sales team in closing POCs from scoping and deployment through sales closes
Design, manage, and execute the technical onboarding and integration for new customers in collaboration with an SRE or Infrastructure Engineer
Serve as a trusted advisor by providing expert guidance to address customers business goals, needs, and pain points with a priority to onboarding and roll out planning
Handle technical questions and objections, providing solutions to ensure Teleskope delivers maximum value to our customers
Help drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product team
Close subscription renewals and upsells, in collaboration with Account Executives

About you

3+ years supporting enterprise customers as a Customer Engineer, Sales Engineer, or Software Engineer
Ability to identify technical risks and implement mitigation strategies
Experience mapping technical environments and discovering technical, security, and process requirements
Comfortable with conducting product deep dives for a variety of personas, from senior engineering leaders to individual contributors
Knowledge of cloud technologies (e.g., Kubernetes, Docker) and cloud deployment models (AWS, GCP, Azure)
Exceptional communication skills; ability to build relationships with and earn the trust of Teleskope’s customers
BS/BA in Computer Science or similar degree, or equivalent work experience
Must be based in NYC (we work hybrid)

What youll get

An opportunity to join an early stage startup in one of today’s fastest growing markets
Huge opportunity to impact Teleskopes growth and success in the market
Room to learn, grow, and rapidly advance in your career as part of a growing team
A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily
Flexible vacation and work from home days
Competitive salary and meaningful equity
Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope