Senior Manager, Global Health & Wellbeing Delivery 4 Locations

Job Summary:  As a Global Health & Wellbeing (“H&W”) Senior Manager, you will be responsible for leading a variety of global H&W products ensuring the development, implementation, and delivery of comprehensive health and wellbeing programs across all regions where the company operates.  The Senior Manager will be accountable for ~ 1/3 of all Global H&W delivery. Benefit areas could include Medical, Life Insurance, EAP, Time & Attendance, allowances, etc.  This leader will collaborate with various departments, including Operating Units, Total Rewards CoE, Procurement, HR Tech, Payroll, Employee Relations, HR, etc. Where applicable, manage vendor performance of H&W programs.  They will have people management responsibilities for a team of ~ 6 employees including H&W Managers and H&W Consultants.  

Key Responsibilities can include: 

• Lead project management of H&W program changes globally, ensuring accuracy, timeliness, compliance with defined processes, and employee satisfaction. 

• Collaborate with partners (payroll, HR Tech, procurement, Communications, TR leaders, etc.) to ensure the successful delivery of H&W programs. 

• Create, execute, and delegate test plans to ensure implementations and ongoing processes function as designed. 

• Ensure existing H&W programs are delivered accurately, meet customer needs, and comply with regulations and standards. 

• Respond to escalated issues pertaining to H&W programs from Total Rewards leaders, vendors, teammates, and management. 

• Apply advanced knowledge of H&W disciplines to identify solutions for complex global H&W issues and collaborate with peers, partners, vendors, and leaders to design sustainable solutions that are simpler, better, and faster. 

• Manage complex vendor relationships, ensuring compliance with contract terms, SLAs, and overall delivery. 

• Ensure all legally required documents regarding services are received, followed-up on, and handed over to other functions for archiving in employee files. Ensure information is available for company audits and legal suits as needed. 

• Accountable for people management including fostering a collaborative and inclusive work environment,  developing team members, and managing performance. 

Qualifications: 

• Bachelors degree in Human Resources, Business Administration, or a related field preferred. 

• Demonstrated commitment to ethical practices and integrity in previous roles.  

• Role model for growth behaviors 

• Minimum of 7 years of experience in H&W Benefit delivery  

• Proven problem-solving, time management, teamwork, and communication skills  

• Excellent communication and interpersonal skills with an emphasis on honesty and transparency. 

• Ability to work in a fast-paced, global environment. 

• Knowledge of H&W principles and practices.