Who we are

Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering.

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver not just better but different experiences for our members.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

What you’ll do:

Foundation Model Identification:
- Identify and evaluate suitable foundation models for health and care applications, ensuring robust performance in the medical interview context.
Cross-functional Collaboration:
- Collaborate closely with cross-functional teams, including Data Scientists, Software Engineers, and Product Managers, to comprehend business requirements and identify opportunities for applying NLP and LLM models.
Scalable Data Pipelines:
- Design and implement scalable, efficient, and automated data pipelines for tuning, evaluating, and monitoring LLM models specifically tailored for medical interview scenarios.
Stay Current with Research:
- Stay abreast of the latest advancements in NLP and LLM research and apply this knowledge to continually enhance the performance and capabilities of our chatbot models.
Documentation:
- Document the entire lifecycle of the design, development, and deployment processes of LLM models, ensuring comprehensive documentation for future reference and collaboration.

What we’re looking for:

Bachelors or masters degree in computer science, Statistics, Mathematics, Data Science, or a related field.
5+ years of hands-on experience in developing and implementing language ML models and experience with modern transformer based LLM models and algorithms.
Production Deployment:
- Proven experience in successfully developing and deploying machine learning models in a production environment, with a focus on scalability and reliability.
Programming Skills:
- Strong programming skills in Python and SQL, with the ability to create efficient and maintainable code for machine learning applications.
Problem-Solving:
- Strong problem-solving skills and the ability to work both independently and collaboratively within a team environment.
Communication Skills:
- Excellent written and verbal communication skills, facilitating effective collaboration and communication across teams.

As a remote position, the salary range for this role is:

$165,000—$185,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarents total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.