Employment Type:

Full time

Shift:

Description:

Expertise in Healthy Planet system build, and demonstrated success with live site support and troubleshooting of Healthy Planet issues for PACE.

• MINIMUM QUALIFICATIONS

  Bachelors degree in healthcare, IT or related field or an equivalent combination of education and experience. Progressively responsible experience serving as a subject matter expert, specialist or a consultant. 

  One (1) or more years working in an Epic environment with build experience.

  Five (5) or more years of operational experience in a technical area, or within the healthcare field.

   Five (5) or more years knowledge and leading performance/business process improvement activities, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other continuous process improvement methodologies or direct experience building IT systems

  High-level of understanding of Epic business systems and industry requirements.

  Ability to interface with multiple technical and business teams.

  Familiarity with information systems, clinical software and other computer applications.

  Ability to serve as primary support contact for application and to coordinate all issues that arise.

  Ability to understand choices involved in application configuration and to perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

  Ability to analyze business operations relative to build decisions, investigate end users preferences when making build decisions, and working directly with system decision groups.


  Ability to prioritize and implement requested changes to the system and to effectively analyze functionality in new releases in order to determine utilization.

  Ability to populate databases during the initial system build with assistance from Epic and to collect information regarding potential system enhancement needs.

  Ability to ensure data coming across an interface into an Epic application meets the business needs. 


  Ability to set standards for naming and numbering conventions and security classifications using the Epic Style Guide Master File Naming and Numbering Conventions.

  Ability to serving as a liaison between end users, third parties, and Epic implementation staff. 

  Strong communication skills with the ability to communicate information clearly and concisely with project leadership and team members.

  Strong analytical abilities and the ability to assess and match team member skills to team responsibilities and match organizational needs to the systems functionality.

  Ability to motivate team members and show appreciation for the overall team efforts.

  Ability to troubleshoot problems and questions from end users and provide resolution and requested information.

  Ability to research, evaluates, and analyzes alternatives to reach issue resolution.

  Ability to manage project from organizational perspective and to never lose sight of detailed tasks.

  Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment.

  Possess a professional business manner with excellent organizational skills.  Ability to interact effectively with customers, TIS staff and vendors.

  Strong presentation skills to assist in marketing support activities.

  Ability to work with and lead teams.

  Project management skills.

  Ability to prioritize multiple projects.

  Must be comfortable operating in a collaborative, shared leadership environment.

  Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

  PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

  This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. 

  Incumbent communicates frequently, in person and over the phone, with people in number of different locations on technical issues. 

  Manual dexterity is needed in order to operate keyboard.  Hearing is needed for extensive telephone and in person communication. 

  The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. 

  The incumbent must be capable of traveling in the course of completing project assignments. 

  Must be able to set and organize own work priorities and adapt to them as they change frequently.

  Must be able to travel to the various Trinity Health sites (20%) as needed (may or may not apply).

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.