Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the role :

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.
We are looking for a UX Research Manager to lead a team of mixed methods Researchers working to inform UKG’s AI product strategy and product metrics programs. You will partner with other teams across the company to drive data- and customer- informed decision making, identifying critical opportunities for improving the customer and user experience on our key products and delivering business success. You’ll report to the Director of UX Research and play a leadership role in the UX organization.

What You’ll Do:

This is an exciting opportunity to lead a strong user research practice within a growing organization, impacting the user experience across our entire product portfolio,

• Develop and execute a comprehensive user research strategy aligned with business goals. Identify and prioritize research opportunities based on product priorities, business needs and knowledge gaps.
• Grow and mentor a team of UX researchers. Foster a collaborative and supportive team environment that encourages innovation and growth.
• Provide guidance and support to team members in planning, executing, and analyzing research studies. Mature the team’s practice, quality and consistency.
• Identify trending themes across internal and external sources and translate into recommendations that highlight strategic and actionable opportunities. Serve as a thought leader to cross-functional partners to inform product strategy and design decisions.
• Champion user-centered design principles and promote a culture of customer- and data-informed decision-making within the organization.
• Lead research team operations, including resource planning, research vendor management, research repository, process standardization and tool selection.
• Expect to travel up to 20% of the year.

About you,

Qualifications:

• Experience leveraging or critically thinking about how to integrate AI into work processes or problem-solving. This may include using AI-powered tools or exploring AIs potential impact on the function or industry.
• 7+ years of experience or equivalent combination of education and experience successfully applying user research methods to the design of great products.
• 3+ years of experience managing UX researchers and a passion for fostering talent and growing careers.
• Deep experience with diverse research methods and design thinking. Knowledge of user interface design and usability evaluation techniques. Experience interpreting product usage and other telemetry metrics.
• Experience working with Enterprise IT software and various mobile, desktop, and emerging UI platforms.

Where were going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer  

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $142,100.00 to $204,200.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers