Lead Content Designer

As a Lead Content Designer at Upwork, you’ll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform. We’re looking for someone who knows how to design UX content for a SaaS product. You’ll think in terms of flows and interactions. You’ll understand how language works as a system, embodies our brand, and flexes to meet people where they are.

• Write clear, user-friendly product copy that simplifies complex ideas and flows.

• Deliver high-quality work on time while juggling competing priorities.

• Design for scale and champion the use of and continuous improvement of content standards through a design system.

• Contribute insights that inform product strategy, connecting the dots between short-term and long-term business goals.

• Identify opportunities for innovation and take calculated risks without direct oversight.

• Manage a content backlog, prioritize tasks, and meet deadlines.

• Mentor other Content Design team members and collaborate proactively with designers, product managers, engineers, and other cross-functional partners.

• Support teams to launch new ideas and make sure new features fit into existing product flows, including but not limited to AI-powered features and capabilities.

• Apply UX research and data to your content decisions.

• Present your work for feedback and revise it based on input.

Must Haves (Required Skills): 

• You can demonstrate strong leadership capability through contributions both leading projects and collaborating as a team member on other projects. You keep all project members focused and look for ways to streamline work within the team.

• You coach junior team members with structured thinking and challenging the status quo. 

• You proactively work cross-functionally to help anticipate challenges and potential connections or collisions between UX of different products or features.

• You keep the broader perspective in mind (i.e. customer or broader team needs), resisting the urge to get lost in the details.

• You have experience with driving UX writing, IA, and content strategy decisions. Preferably you’ve worked on SaaS products or applications.

• You have an expert grasp of written language, with an eye for detail and fluency in style and grammar.

• You apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion.

• You have strong communication skills and the ability to explain and defend your work.

• You handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve.