Process Manager, Fraud
Varo Money
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13 days ago
Process Manager, Fraud
$60k - $80kVaro Money
Charlotte, NCNorth CarolinaSalt Lake, UTUtahUSNorth AmericaAmericasRemote
About the Team
Varo is here to change the banking industry. We work hard to create the best personal banking experience possible. We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all functions within the fraud operations group; we’re here to support and protect our customers while actively mitigating fraud risk. This includes Applications and Onboarding, Device Fraud, Remote Deposit Capture, ACH Fraud, and Alert Monitoring, among others.
About the Role
This role will focus on improving current processes and building new processes to support new product and services launches, optimizing concurrently for a great customer experience, operational efficiency, and mitigating fraud losses. You will do this by designing processes with the customer experience in mind, ensuring robust controls, and sound procedures are in place and maximizing the usage of automation and machine learning/AI. This role requires creativity, collaboration, analytical thinking, skills with analyzing data and an inquisitive mindset. We need to always ask why we’re doing things the way we do, and where the improvement opportunities may lie.
What youll be doing
- Own end-to-end processes and improvement efforts, including a single point of contact for a fraud operations process or processes responsible for operational performance, risk and control management, customer experience, and issue resolution
- Leverage process excellence methodologies such as Lean and Six Sigma to measure and drive process improvements
- Implement and manage against defined Key Performance Indicators/Key Risk Indicators metrics and reporting to ensure an environment of continuous improvement, including statistical process control methodology and variation analysis
- Build a positive learning environment and culture of process improvement
- Analyze complex issues leveraging dynamic variables such as customer experience, key risk indicators, and cost/benefit to generate viable solutions
- Ensure new end-to-end operational excellence for new or expanded product offerings that have fraud operations impact by working closely with Product and Marketing teams
- Assist in analyzing fraud attacks, in partnership with the Fraud Product & Strategy team, to determine counter measures to mitigate losses, while ensuring a low friction experience for good customers
Youll bring the following required skills and experiences
- Experience in fraud operations or management in a bank or fintech
- Experience in the evaluation, analysis, and optimization of operational processes
- Previous leadership or project management experience is highly desirable
- Six Sigma and/or Lean process experience is highly desirable
- Experience with using MS Excel or Google Sheets
- Experience with SQL, running scripts to extract data is highly desirable
## MidSenior