Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.

As a Senior Manager you will oversee a team of Health Coach Managers, who are responsible for a large remote team of health coaches that provide direct care for our members. Our Health Coaches at Virta work with members to help reverse metabolic disease by providing high quality remote care through personalized nutrition and lifestyle recommendations. You will motivate and enable our health coaches and managers to achieve exceptional outcomes, ensure delightful member experiences, and enhance employee engagement.

Responsibilities.

Manage the development and performance of a team of Health Coach Managers (~7-10 managers) through guidance, coaching, and consistent feedback, to ensure employee engagement, quality of care delivery, and member outcomes.
Identify and execute on opportunities to improve care delivery and coaching quality as we scale via training, education, technology, etc.
Leverage data and insights to drive decisions related, but not limited to hiring, capacity planning, and performance metrics.
Clearly communicate key updates through various channels and modes of communication, including documents, presentations, and team meetings.
Advocate for and convey the needs and perspective of the coaching team to the wider organization.
Create a collaborative environment of trust, problem solving, and growth amongst the broader coach team.
Scale the coach team through effectively balancing business goals with meeting our growing demand; own hiring decisions and build a strong coach and manager pipeline.
Demonstrate and serve as a champion of the Virta and coach team values.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

Master the basics of the Virta Treatment and understand the full member experience.
Become an expert in our coaching methods, internal systems, processes, and technology and provide your expertise in how we define coaching at Virta.
Get to know your fellow teammates, including coaches, coach managers, and cross-functional teammates.
Develop a comprehensive understanding of key performance indicators related to team and company performance and identity trends/patterns to inform decisions.
Assess key inputs influencing individual coach and team performance and identify behaviors and actions that drive positive outcomes.
Review member feedback to identify individual teammate opportunities for improvement as well as implement strategies to enhance member experience.
Execute on an opportunity to improve outcomes and/or efficiency on the team.
Establish your management style with your team, including key rituals and routines like 1:1s, etc.

Who You Are

Experienced in managing managers and operating with unquestionable integrity and authenticity in daily interactions.
Outcomes-driven and passionate about improving metabolic health for our members and ensuring positive member experiences through behavior change, health coaching and innovation in healthcare. You put the member at the center of every decision and rally your team around that.
Systems thinker that can use data to drive decisions in multiple parts of the business.
Comfortable with ambiguity and leading through times of change. You can rally behind the change, while supporting your team through the change to drive alignment.
Clear and transparent in communication with the ability to adapt communication to audience and format.
Able to foster a strong team culture and an environment of trust, problem solving, and growth by embracing a growth mindset, approaching challenges with curiosity and openness to change.
Resourceful, creative and solution-oriented when it comes to solving problems and addressing challenges.
Lead through influence as much as through management. You are grounded and realistic, yet bring optimism in every situation.
You know how to delegate and mentor first-time managers and experienced managers alike. You can seamlessly transition between different roles and responsibilities as needed.
Hold a high standard for performance. You can define expectations and hold teams accountable for delivering exceptional outcomes.
You aren’t afraid to do hard things and challenge yourself to help us achieve our mission and scale our team.

Must Haves

6+ years people management experience, including at least 2 years of managing managers
Experience in a digital health organization, healthcare organization, or customer service group
Track record of leading teams and holding teams accountable to successfully meet and exceed KPIs while influencing goals of other teams
Demonstrated ability to proactively identify, develop, and drive new strategic initiatives or changes to improve outcomes and efficiency while scaling a team, working with cross-functional partners and/or other organizational leaders
Outstanding verbal and written communication skills
Strong organizational skills with attentiveness to detail

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

You put people first and take care of yourself, your peers, and our members equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate

Is this role not quite what youre looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virtas security and privacy procedures to ensure our members’ information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $110,000 - $140,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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