Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.

We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists to join our Team!

What you will do

Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
Being our customers voice by sharing their feedback and reporting their issues
Collaborating with our different teams and having direct impact to improve our Product
Representing Vivid Money and build a trustful relationship with our customers

Unlimited desire to help customers and do everything possible to resolve their requests
Passion to build better customer service
Experience in customer support or work with customers
Native or fluent in English. Knowledge of other European languages is a plus

Very good command of MS Office and G-Suite
Experience with regulatory and government requests, customers claims are an advantage
Financial or investment background is also a plus