Location: Central London Office (fully onsite role)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 4 days on (2 day shifts 07:00 – 19:00 and 2 night shifts 19:00 – 07:00) and 4 days off.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UKs Critical National Infrastructure and public sector organisations.
Security Clearance: This position requires the individual to hold UK Developed Vetting (DV) clearance.

What you’ll do

You will be part of the VBSE Assure team in a Network Management Centre supporting and providing 2nd line operational support to a dedicated customer

In addition, you will provide expert technical services focusing on IP elements within the VBSE network

You will:

Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
Undertake remote provide/ commissioning work on TIP and equipment deployed on customer and network sites to current specifications.
Deal effectively /efficiently with queries from customers.
Perform regular audits on the networks and systems.
Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.

Who you are

You will

Be able to maintain Customer confidentiality and ability to hold security clearance.
Have an in-depth knowledge of IP networking, switching and routing in a telecom’s provider environment.
Have an awareness of configuration of Cisco IP/Ethernet equipment.
Have a clear and analytical approach to problem management.
Have an understanding of ITIL working practices

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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