Staff, Technical Program Manager (USA) AR BENTONVILLE Home Office Global People Center (GPC)

Requires knowledge of Program management techniques, tools, and frameworks; Benefits analysis; Program planning tools and techniques; Communication tools and processes. To define goals, deliverables, schedules, and critical paths for managing multiple medium- to high-complexity programs within an assigned area of work, in alignment with overall strategic objectives and shifting priorities. Independently secures commitment from teams involved and manages dependencies within an assigned area of work. Resolves ambiguous situations and brings clarity to program teams on end-to-end technology solutions. Independently identifies synergies, overlaps, and waste for program tracks within an assigned area of work. Provides inputs to improve ways of working.

Technical Expertise:

Requires knowledge of Techniques to translate requirements for software (for example, design, architecture, testing), hardware (for example, system design, hardware selection) assets or platform capabilities (cloud infrastructure, pipeline orchestration, database, network); System/platform design concepts/ components and architecture; Emerging tools and technologies Product/Feature Technical Design; Services, APIs, and technologies within assigned teams/areas; Software, platforms, and/or Information security standards and guidelines; Infrastructure components (for example, network, storage, compute), cloud, data, and development platforms; Hardware/software lifecycles (EOL, upgrades, migrations); Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management); Cloud computing technologies; Service management concepts (ITIL framework).To participate in end-to-end discussions for high-level system /solution design of simple/medium-complexity systems and demonstrates an understanding of design choices for scalability, high availability, and performance. Ensures dependencies between system contracts are robust and avoid upstream and downstream OE/production issues during development changes. Directs the identification, investigation, reporting, and follow-up for resolution of defects/bugs raised during testing processes or post-production. Independently clarifies requirements with engineering teams through verbal, written, or diagrams of simple system architecture and translates product feature requirement needs into technical designs or details. Understands dependencies between capabilities, software systems, services across assigned pillars. Identifies similar capabilities during planning and execution cycles across various products for possible software reuse opportunities. Ensures effective roll-forward and roll-back plans are in place for every release. Ensures monitoring and alerting are set up and ensures effective operational excellence frameworks are implemented. Establishes end-to-end delivery plans based on impacts and interdependencies between applications (For example: Systems and services across item and customer lifecycles), infrastructure (for example: OS, Network, Stores, Compute, Cloud), and security to ensure quality outcomes for new initiatives and the modernization (for example: EOL, Legacy system retirement, Upgrades) of existing technology stacks. Independently identifies patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications. For a moderately complex initiative, independently translates end outcomes into system/platform/security-level elements across multiple engineering components/teams to ensure desire goals are achieved. Proposes frameworks, tools, and methodologies that can be adopted to drive automation across initiatives. Establishes methods for effective launch and post-launch by assessing engineering practices for resting, triage, and maintenance, under guidance. Assist in the creation of simple, modular, extensible, and functional design for a product/solution in adherence to requirements.

Leveraging Domain Knowledge:

Requires knowledge of Essential aspects of a specific business/domain area; Industry trends, market segments and competitor activities; Domain-related terms and success metrics relevant to program context. To demonstrate an awareness of various principles, processes, relevant technology, ways of working, and subdomain-specific terminologies across multiple subdomains within a domain. Anticipates dependencies in operations and processes on a domain, factoring dependencies into program plans. Validates requirements and technology decisions that impact business processes. Identifies areas of innovation across subdomains, shares potential innovations with the leadership team, and drives initiatives. Demonstrates an awareness of new processes and automation techniques used within a domain across industries.

Deliver Program & Results:

Requires knowledge of Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Financial management tools and processes; Budgeting and internal and external programs; Change management; Critical paths; Negotiation methodologies. To independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines. Identifies key risks and impacts under guidance from program teams/management to develop mitigation plans (solutions/options) and likelihood for managing issues. Escalates issues to relevant stakeholders. Creates and manages processes and guidelines for teams to track and monitor program budget inputs (for example, labor, infrastructure, capital). Identifies budget gaps that impact the scale and acceleration of programs. Independently executes medium-scale programs with difficult technology/cross-functional dependencies. Identifies opportunities to accelerate goals as needed. Effectively negotiates against timelines, resources, and priorities to secure commitments. Anticipates issues and proposes solutions, manages dependencies and cross-functional issues, and identifies the need to develop or improve tools/processes. Implements and improves the prioritization of program deliverables and milestones.

Influential Communication for Alignment

Requires knowledge of Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis). To proactively communicate progress and risks and engages with core teams to resolve issues while updating broader teams and stakeholders on progress. Understands communication styles and needs of stakeholders and core program team members and uses varying communication styles as needed to achieve consensus/alignment. Independently prepares clear, concise, logically structured, and meaningful reports/materials using relevant data. Seeks and provides constructive feedback, anticipates needs/questions, and responds with actionable feedback. Communicates complex information to large and diverse audience verbally in small/large meetings, as well as through written emails and artifacts. Coordinates and produces documents that communicate project strategy, status, scope, timelines, task planning, action items, risks, issues, dependencies, test planning, or rollout planning and manages complex changes.

Analytical Problem Solving:

Requires knowledge of data analysis and research; Problem-solving techniques and frameworks; Data-driven and fact-based decision-making techniques/methodologies; Impact analysis and course correction techniques/methodologies; Precedence and use cases for business problems; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness).To map deliverables, features, and milestones to program success metrics. Synthesizes and converges data from multiple vantage points (for example, engineering excellence, product analytics, program success) into meaningful insights. Suggests multiple alternatives approaches/solutions based on internal benchmarking. Uses fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.Independently (or with minimal guidance) conducts activities for program analytics with an understanding of simple trends/insights.

Program Stakeholder Management:

Requires knowledge of Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; Stakeholder management strategy. To independently engage with the identified program stakeholders based on defined cadence to align and share regular updates. Independently builds relationships with program stakeholders and aligns stakeholders on roles, responsibilities, ways of working, and cadences at various stages of program execution. Independently ensures that all dependent teams and stakeholders have accurate and thorough understanding of different stakeholder perspectives and overall project goals, timelines, and deliverables. Coordinates with stakeholders in ambiguous scenarios and ensures stakeholder alignment during and after minor setbacks, blockers, and obstacles.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Leadership Expectations
Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmarts commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the teams strategy.

Focus on our Associates: Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others contributions and accomplishments.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
 

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.