Senior Manager, IT Systems & Operations

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

We are looking for a technically savvy, intellectually curious, and highly motivated individual to lead our IT Operations team! You will partner closely with our Security and People organizations, as well as stakeholders across the company, to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, while enabling them with the appropriate hardware and software to perform their job effectively.  

You should have strong internal customer support skills, excellent problem solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with many tools listed below, as well as the curiosity and adaptability to learn new ones.

As the Senior Manager, IT Systems and Operations, you will have the opportunity to: 

• Lead, mentor, and grow a high performing and distributed team of IT professionals 
• Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management 
• Select, implement and maintain tools for IT operations efficiencies, while striving to find & solve impactful opportunities to automate company-wide 
• Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications 
• Handle hardware inventory & distribution processes, along with installation of cloud-based applications for our remote workforce, while ensuring appropriate balance of hardware & license inventories for rapid hiring with cost effective means 
• Ensure technological compliance with evolving security standards and policies, while future-proofing integrations and automations 
• Maintain and configure reliable operation of computer systems, office network infrastructure, and remote collaboration tools
• Build regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures, especially with a cloud-based set of tools
• Partner closely with senior & cross-functional leadership to build and report on team OKRs and roadmaps 
• Flex the full suite of your IT expertise building strategy with leadership, while also digging in with the team on a detailed level 
• Champion IT company wide by ensuring quality internal customer service for our remote-first, global company

Team members in this role are required to be within commuting distance of our Los Angeles, CA, New York, NY, or San Francisco, CA hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.

In addition to 8+ years of experience as an IT professional and 4+ years of experience in an IT leadership role, you should have: 

• A proven track record (4+ years) of directly managing, coaching and developing distributed teams of IT professionals, including individuals contributors of varying levels 
• Experience building & scaling IT processes, while creatively incorporating automation and cutting edge technology to ensure they will sustain our high growth environment 
• Robust understanding of core IT systems & operations processes including, but not limited to: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN enablement 
• Experience working with remote teams and creating the best possible environments for effective, distributed collaboration via direct ownership and maintenance of company-wide applications, i.e. Google Workspace, Okta, Zoom, OnePassword, Lumos, Slack, Atlassian Jira, Notion, Glean, etc.
• Strong knowledge of MDM best practices, including hands on experience with Apple Macbooks, Kandji, Snipe-IT, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents 
• Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and the ability to maintain relationships with external parties 
• Solid understanding of security, privacy, and access management principles in order to enable compliance via tools & best practices 
• Basic understanding of key enterprise applications is beneficial, i.e. Workday, Salesforce, and NetSuite 
• Ability and passion to dig into the details and provide hands-on support 
• Demonstrated success and comfort to manage and prioritize multiple projects and priorities, while maneuvering ambiguity with ease 
• Excellent organizational and problem-solving skills, as well as strong verbal and written communication 
• Relevant certifications a plus, i.e. Okta, Apple, Google Workspace, etc. 

💰Compensation

For Full-Time (Salary) US-based applicants: $210,000/year to $230,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.