The Senior Director of Deal Desk - Americas is a strategic leader responsible for optimizing and managing our high-performing deal desk team in the Americas, including the US, LATAM, and Canada. This role oversees the structure, strategy, and execution of deal desk operations, which supports our sales team in creating profitable, scalable, and compliant deals. This role partners with cross-functional teams including Sales, Commercial Strategy, Accounting, Legal, and Product to streamline the sales process, enhance deal velocity and overall amaze our customers.

What You’ll Do

People Leadership and Management:

Oversee the day-to-day regional operations of the deal desk team and drive global collaboration and alignment, ensuring efficient and accurate order processing, contract management, and deal closure.
Provide mentorship, coaching, and training to team members to enhance their skills and knowledge.
Recruit, develop, and manage a high-performing team of deal desk professionals.
Foster a positive and collaborative work environment that promotes teamwork and innovation.

Deal Structuring and Strategy:

Collaborate with Commercial Strategy on developing deal engineering strategies and lead the implementation to ensure profitable efficient deal structures aligned with company objectives, with a focus on balancing growth and profitability.
Develop and manage pricing guidelines and discount structures in partnership with accounting and sales leadership to ensure competitive positioning without compromising corporate goals.
Collaborate closely with Sales, Commercial Strategy, Legal, Accounting, and Product teams to provide clear deal parameters, ensuring that all stakeholders have the resources they need to create winning proposals.
Streamline operational contract processes, ensuring compliance with legal, financial, and operational guidelines while meeting customer requirements.

Process Optimization:

Continuously evaluate and optimize deal desk processes and tools to enhance deal desk efficiency, eliminate manual effort, and reduce friction in the sales process, including the use of our CRM and CPQ tools, to enhance customer satisfaction.
Provide clear insights on deal performance, pricing and discounting trends, and win rates to inform decision-making.
In partnership with Commercial Strategy, act as a liaison between Sales, Accounting, Legal, and Product teams to align on corporate goals and maintain a seamless flow of information, ensuring that all deals are executable and supportable.
Analyze key deal desk metrics to identify trends, opportunities, and areas for improvement.

What You’ll Need

Minimum Qualifications

12+ years of progressive and proven experience in Sales Operations, Deal Desk, or a similar role, preferably within a fast-paced, high-growth, global SaaS or PaaS company
8+ years of demonstrated experience in people management, including remote employees and supervisor experience of managers and directors
Experience with Salesforce CRM & Salesforce CPQ systems
Undergraduate Degree or equivalent combination of education and experience in a related field

Preferred Qualifications

Working knowledge of ASC 606 Revenue Accounting guidelines
Experience defining guidelines, policies, roles and responsibilities, and building an operating model for deal desk and deal operations
Strong understanding of sales processes, contract management, and order fulfillment
Excellent listening, written, interpersonal, and verbal communication skills to synthesize and effectively articulate concepts to stakeholders
Ability to remain courteous and kind while also direct and honest during high-stress end-of-quarter times with both internal and external stakeholders
Demonstrate excellent critical thinking capabilities with strategic and creative problem-solving skills

Travel Requirements & Working Conditions

10% travel for customer and internal meetings
Reliable internet access for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

✅ Salary range in the US: $185,000.00 - $296,000.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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