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🙌 Why WorkRamp?

-Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

-Ranked #1 2023 Fortune Best Workplaces in Bay Area™ List

-Ranked #5 on 2023 Fortune Best Workplaces™ for Millennials List

-Named Among Best Workplaces in Software by Inc. Magazine for 2024

-G2’s 2023 Best Software Awards: Top 50 Best Products for Mid-Market

-G2’s 2023 Best Software Awards: Top 100 Highest Satisfaction Products

-Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America.

-Made #9 on Fortune’s Best Workplaces for Women™ list 2022

-Mogul’s Top 100 Companies with Inclusive Benefits in 2022

-Great Place to Work® Certified August 2022-August 2023

-Named a 2022 & 2023 Y Combinator Top Company

-#1 Top-Rated LMS by The Motley Fool

-JMP Securities Hot 100 Startups: The best privately held software companies 2022

-Otta’s ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career

-#1 on Incs 2021 Best Workplaces List for Startups

-Fortunes Best Places to Work in the Bay Area 2021

-Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

🚀 What’s the opportunity?

We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.

🔧 What will I be doing?

- Answering questions and troubleshooting issues on chat and email via our support ticketing system

- Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack

- Working closely with product and engineering to escalate any high-priority issues and trends

- Have the opportunity to experience a fast-paced startup environment

- Shift Hours: 8am - 5pm PT (9am - 6pm MT)

💡 What skills do I need?

- 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)

- Strong technical and written skills

- Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment

- Experience with Intercom, Zendesk, Salesforce

- Ability to communicate complex concepts to customers

- Process-driven and having attention to detail

- Eagerness to respond to tickets to ensure that all SLA response times are met

- Empathy for customers and diligence to resolve problems to provide customer satisfaction

- Passion for the startup experience

🏆 Perks

-Fully Remote - Work from anywhere in the US

-Flexible Time Off & 13 company-wide holidays

-Equity

-Full healthcare coverage

-100% paid short-term & long-term disability insurance, plus life insurance

-Stipend for remote work setup & DeskPass account

-401K

-Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)

- Employee Resource Groups

-Access to Well-Being Benefits including: One Medical, Gympass, & Headspace

- This role is fully remote and must sit in Pacific or Mountain Time zones

- At this time, WorkRamp does not sponsor work visas