Job Description

As a Manager of Finance Transformation at Zendesk, youll play a pivotal role in shaping the financial landscape of a dynamic, forward-thinking company. Leveraging your expertise in financial modeling and Adaptive Planning, youll drive key business decisions by developing and refining complex models that provide valuable insights. This role is ideal for someone with a strong analytical mindset, proven project management skills, and a passion for process improvement. Youll collaborate closely with cross-functional teams to enhance FP&A processes, address evolving priorities, and contribute to strategic initiatives, all while maintaining and troubleshooting critical systems.

What youll be doing

Financial Modeling: Utilize Adaptive Planning to develop and refine complex financial models, providing insights and recommendations to drive business decisions.
Project Management: Lead and manage multiple projects simultaneously, including project scoping, planning, issue/risk mitigation, and status reporting.
Cross-Functional Collaboration: Partner with various finance teams to address their forecasting and reporting needs, providing innovative solutions and ensuring smooth and efficient handovers.
Process Improvement: Initiate and lead enhancements to manual, transactional, and system-based FP&A processes, identifying opportunities for optimization, automation, and continuous improvement.
Stakeholder Engagement: Build and maintain strong relationships with cross-functional partners in IT and Finance Shared Services, ensuring alignment and coordination of core monthly processes.
Strategic Initiatives: Tackle evolving priorities, including ad hoc analyses and testing new systems and processes, contributing to the overall strategic direction of the team.
Systems Maintenance: Independently problem solve technical Adaptive issues.

What you bring to the role

Experience: 6-7 years of relevant work experience in finance, Adaptive Planning, systems, accounting, or finance transformation.
Technical Proficiency: Advanced skills in Adaptive Planning are essential. Experience with NetSuite, Workday, Coupa, or other financial planning tools is a plus.
Analytical Mindset: Strong financial modeling capabilities and an analytical approach to problem-solving, with a high aptitude for working with data.
Project Management: Proven ability to manage multiple projects concurrently.
Soft Skills: Excellent communication and interpersonal skills, with a positive attitude, strong work ethic, and keen attention to detail. Demonstrated intellectual curiosity and a proactive approach to learning and development.
Technical Skills: Highly proficient in Excel. Working knowledge of SQL, NetSuite, Salesforce, Hyperion, Anaplan, or other planning tools is desirable but not mandatory.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $109,000.00-$163,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.