Job Description

What youll be doing

Partner with COE, Leadership and HRBP team on strategy by providing recommendations based on comprehensive analysis of trends and industry best practices and in alignment with company ambition and strategy.
Provide strategic Compensation Partner support to varying internal business leaders on unique and complex compensation-related matters.
Collaborate to execute and manage annual programs and processes with HR Partners and other internal People & Places functions.
Independently facilitate annual cycle Compensation Review meetings with senior leaders, sharing key insights and findings from analyses and providing guidance on complex matters.
Develop and implement comprehensive employee/leader communication, engagement materials, and education strategies regarding compensation programs in collaboration with Total Rewards COE
Serve as the lead for projects and programs between total rewards, internal People & Places partners and business leaders.
Conduct complex job evaluations, analysis, and job pricing as well as review the work of other compensation team members to ensure accuracy and consistency.
Partner with regional compensation (globally) on compensation issues, and lead a variety of special compensation projects as needed.
Works in the broader scope of People & Places to understand program strategy, design, policies, guidelines, and operationalization in order to tie in total rewards components critical to the foundation of a specific program. Influences and leads alignment with different constituencies and represents a common point of view across multiple stakeholders.
Collaborate with HR Business Partners to develop and maintain career architectures for assigned groups, ensuring alignment with business strategy.
Advise management on applicable country, state, and federal employment regulations, compensation policies, and processes, ensuring compliance and best practices.

What you bring to the role

Bachelor’s degree in Human Resources, Business, or a related field OR equivalent experience necessary to obtain theoretical and practical knowledge to successfully fulfill the scope and responsibilities of the position.
Progressively responsible experience in human resources, compensation, and/or total rewards administration and analysis demonstrating the ability to perform the role at level, typically seen with 10+ years of professional working experience.
Experience in providing strategic Compensation Partner support to sales leaders and teams and knowledge of sales compensation design
Knowledge of global statutory compensation requirements.
Knowledge of global government regulations related to compensation programs, including EEOC, FLSA, and USERRA requirements.
Highly analytical and quantitative skills; ability to create dynamic tools and models to interpret and analyze data.
Detail driven with emphasis on accuracy, coupled with the ability to see the broader picture.
The ability to work independently, take on responsibility and be action-oriented in a fast-paced, dynamic environment.
Excellent consultation skills and the ability to seek out information and provide quality advice.
Ability to build partnerships with your compensation team members, Human Resources, business leaders, and managers, even when they are located in other parts of the world.
Excellent written and oral communication skills for internal presentations that demonstrate business acumen.
Excellent project management, communication, and problem-solving skills.
Proven ability to work independently and make sound judgments on complex issues with a broad impact to the function and/or company.

Preferred Qualifications:

Experience in supporting multiple stakeholder groups (e.g. Sales, Finance, IT, etc).
Experience with Workday HRIS.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $150,000.00-$224,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.