Job Description

Position Overview 

We are seeking a dynamic and strategic Global Senior HR Business Partner to join our innovative customer service software SaaS company. This role is pivotal in aligning our HR strategies with business objectives, fostering a high-performance culture, and driving organizational effectiveness across our global operations. The ideal candidate will possess extensive experience in HR, demonstrating a deep understanding of the complexities of multiple countries. You will be a collaborative partner to our leadership team, with a strong ambition to shape our company’s future and enhance our employee experience.

Key Responsibilities

 

- Strategic HR Business Partnership: Collaborate with senior leadership to develop and implement HR strategies that support the company’s business goals and objectives, ensuring alignment with our innovative culture.

- Trusted Advisor: Be a trusted advisor to business leaders, providing expert HR consultation and insights to drive strategic decision-making and enhance organizational effectiveness.

- Workforce Planning: Lead workforce planning initiatives to ensure the organization has the right talent in place to meet current and future business needs. Analyze workforce trends and develop strategies to address talent gaps and optimize resource allocation.

- Organizational Design: Partner with leadership to design and implement organizational structures that enhance efficiency, agility, alignment with business objectives, drives performance and organizational effectiveness. 

- Organizational Development: Drive organizational development initiatives that enhance capabilities, fosters a culture of continuous learning, and supports career growth. Implement programs that promote leadership development, team effectiveness, and organizational change management.

- Global HR Management:  Oversee the delivery of the global and functional HR strategy across multiple jurisdictions, working with regional HR Business partnering, People Operations and Employee Relations to ensure  compliance with local labor laws and regulations while maintaining a cohesive global HR strategy.

- Talent Acceleration: Drive talent acquisition, development, and retention initiatives to build a high-performing talented workforce. Implement succession planning and advocate for our leadership development programs to prepare for future growth.

- Employee Engagement: Foster a culture of engagement and belonging by developing programs that promote employee productivity, collaboration, innovation and retention.

- Performance Management:  Lead the functional implementation of performance management systems that support continuous feedback, goal alignment, and career development.

- Change Management: Support organizational change initiatives by providing strategic HR guidance and ensuring effective communication and support for employees during transitions.

- Data-Driven Insights: Utilize HR analytics to inform decision-making and measure the effectiveness of HR initiatives, providing insights to leadership on workforce trends and challenges.

- Collaboration with HR Teams: Leverage the support and partnership of regional HR business partnering teams and centers of expertise (such as talent acquisition, talent management, and employee relations) to deliver comprehensive HR solutions that meet the needs of the business.

 

What you’ll bring 

- Experience: A minimum of 10 years of progressive HR experience, with a focus on strategic HR business partnering in a SaaS or technology-driven environment.

- Education: A bachelor’s degree in Human Resources, Business Administration, or a related field and ideally a master’s degree related to Human Resources or Organizational Behaviour is preferred.

- Strategic Mindset: Ability to think strategically and commercially, aligning HR initiatives with business objectives and driving organizational performance.

- Global Perspective: Proven experience of HR business partnering across multiple jurisdictions, with a strong understanding of international labor laws and cultural nuances.

- Workforce Planning and Organizational Design Expertise: Demonstrated experience in workforce planning, organizational design, and organizational development, with the ability to analyze workforce needs and implement effective structures and programs to support business growth.

- Consultative Skills: Ability to consult effectively with the business, serving as a trusted advisor to leaders and providing insights that drive strategic HR initiatives.

- Collaboration Skills:  Exceptional interpersonal and communication skills, with a collaborative spirit that fosters teamwork and builds strong relationships across all levels of the organization.

- Ambition and Vision: A proactive and ambitious approach to shaping HR practices, with a passion for driving change and enhancing the employee experience.

- Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and measure success.

Location 

This position is based in the U.S. and offers opportunities for collaboration with global teams.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.