About the team

The Research and Insights Team is part of Experience Design (XD) at StreetEasy, a Zillow Group subsidiary. Were a fast-paced, collaborative, and driven team of UX professionals that includes Content Strategists and Product Designers. Our team plays a key role in supporting StreetEasys product, marketing, and business strategy organizations by addressing their diverse research needs. Together, we build innovative, user-friendly experiences across web, mobile, and internal platforms.
Our mission is simple: to solve real problems for real people — our customers, co-workers, and everyone else. We strive to make every experience better than we found it.

We build useful, usable, and innovative experiences for StreetEasy customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Quantitative UX Researcher, youll leverage quantitative methods to shape design, product, and marketing strategies that enhance customer experiences. Working alongside a Principal UX Researcher, you’ll provide actionable insights to a data-driven team and collaborate with UX professionals and cross-functional partners to evaluate and refine outcomes. Our ultimate goal is to redefine how people buy, sell, and rent homes in New York City and New Jersey.

Responsibilities

Apply a variety of research methods, focusing mainly on quantitative, to tackle complex customer problems and find market opportunities.
Synthesize data from a number of different sources to identify meaningful trends and patterns that will help improve the overall customer experience.
Design and execute sophisticated survey studies that go beyond basic setups, using robust sampling strategies and advanced analytical techniques to yield actionable insights.
Apply advanced statistical techniques to analyze large data sets and find valuable patterns and takeaways (e.g., regression, mixed effects models).
Contribute to cross-departmental initiatives that require a quantitative UX lens, like audience segmentation.
Advocate for customer needs throughout the design process and ensure they align with business initiatives.
Deliver high-quality work on time by leveraging existing data and insights to build on past findings and align with strategic objectives.
Translate research findings into actionable insights, regularly engaging with partners to present results and inspire data-driven action in product development.
Coordinate with Principal UX Researcher to align projects with business objectives and develop research roadmaps.
Contribute, learn, grow, and have fun!

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Strong communication and collaboration skills.
3+ years experience as a user researcher or similar role, with a Master’s degree or higher.
Demonstrated ability to prioritize quantitative research activities to deliver practical insights and direction quickly.
Expertise in designing, executing, and managing large-scale surveys with robust sampling strategies.
Skilled in conducting rigorous descriptive and inferential analyses to transform complex survey data into practical insights.
Proficient in using survey tools (e.g., Qualtrics, SurveyMonkey), statistical software (R, Python), and SQL for data analysis and visualization.
Interest in exploring new experimental methodologies and tools.
Experience in designing evaluative research studies focused on quantitative methods to assess digital experiences.
Comfortable moderating remote/virtual research with research participants (e.g., interviews, usability testing).
Skilled in communicating research findings and actionable recommendations in a concise and visually compelling manner, leveraging storytelling skills to show impact on both customers and business outcomes.
Strong and growing product sense and business curiosity.

Nice to have: experience working in a dynamic, fast-paced environment like a startup, familiarity with NY real estate market
We value candidates with diverse backgrounds, experiences, and skills. If you meet some of the criteria and are excited about this opportunity, we encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job youre in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.